January 24, 2019
Industry News
10% of TSA Employees Called Out Sunday
Marriott Introduces Marriott Bonvoy
Marriott International unveiled Marriott Bonvoy, the new loyalty brand replacing the current loyalty brands - Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG).  On February 13, the combined program completes its integration under one name, Marriott Bonvoy. The SPG and The Ritz-Carlton Rewards apps will be deactivated.

The Transportation Security Administration said one in 10 of its employees scheduled to work Sunday took the day off, with many employees citing "financial limitations" preventing them from working.  The statement said that despite the high rate of unscheduled absences, wait times were "within normal TSA times" of 30 minutes in standard lanes and 10 minutes for TSA PreCheck flyers. The statement acknowledged that "some airports experienced longer than usual wait times."

What to do if an Airline Damages Your Checked Luggage
5 Things to do if an Airline Damages Your Bag

1. Head to the baggage claim office immediately if possible
2. Don't rip off your baggage tags. The airline will need them. 
3. Be calm and courteous
4. Know the approximate value of your bag and where you purchased it to give you some negotiating leverage in case of reimbursement.
5. Jot down names of airline representatives and details discussed and stay on top of the claims process if it's not resolved immediately. 

Upcoming Webinar 

Traveling Outside the USA
Tuesday, February 12th
2:00 pm-2:30 pm 

Are you considering taking a trip outside of the United States?  Become informed, understand the required documents needed, information on STEP enrollment and travel insurance.

Click here to email Katie McFall to sign-up

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