The call will be recorded and posted in the Consultant Circle for playback if you are unable to join us live.
Did You Know?
It's really important when promoting your business in person or online to refer to your company as Vantel Pearls and not just Vantel. Why? Here are just a couple of key reasons:
Name brand recognition: When building a brand and customer loyalty, consistency is key. If customers hear different names used, it causes confusion, frustration and, ultimately, a resistance to and disconnect from the brand
Pearls are who we are and what we offer and Vantel Pearls are the best! People may not remember the name Vantel but they will remember Pearls and that's important because pearls (and our oyster openings) are what our party experience is all about!
Vantel Pearls Learning Center - Let Us Know What You Think!
We hope you've had the opportunity to start exploring your new Learning Center and that you're as excited as we are about the potential it has to be your one-stop resource for information to help you succeed in your business. We will continue to announce enhancements to the Learning Center as they become available. We welcome your feedback at
[email protected]Please be sure to put Learning Center in the Subject line.
Note that we cannot reply to every suggestion but all will be thoughtfully considered!
If you haven't yet accessed the Learning Center, here's how you get there:
Click Learning Center (top Navigation Bar or scroll to bottom left)
New Catalog Item Reminder
and Correction
Please remember that the following three rings should be set with pearls that are size 7 or smaller:
R0585 - Made You Look
R3391- Fifth Avenue
R9924 - Sweet Duet
In last week's 7/31 Consultant Connection we prematurely stated that If an order is received with larger pearls for these three rings, we would call the Customer directly to offer them their choice of a few options. Unfortunately, we are unable to do that as we often do not have the customer contact information. Instead, we are contacting the Consultant who then needs to contact the customer with the following options:
Select an alternate item for their pearl
Set the item with a size 7 pearl in a matching color
Issue a merchandise credit or refund
The Consultant will then need to contact Kellyann in Customer Service to provide us with the customer's choice.
Please note: the product pages for these items have been updated in the new Learning Center to include this information. You may want to also make note next to these items in your catalogs.
Rooms That Rock In The Riviera
When you join us in the Riviera Maya next March, you're in for a real treat and it all begins with your first-class accommodations.
Head to the front row for all the legendary amenities one room can handle: Step out to your private balcony and soak it in. Kick it with hydro spa tubs, flat screen satellite TVs, and free Wi-Fi throughout the entire hotel. Live like a legend with 24-hour room service, a fully stocked mini-bar with a variety of snacks to please your palate. Experience all the non-stop service you can handle because at Hard Rock Hotel Riviera Maya, every Vantel Pearls guest is nothing short of a RockStar!
When calling in to inquire about order status, please be aware that our Representatives see the same status you do. They do not have information beyond what you see in the system. For instance, if your order is listed as Entered, Posted, or Shipped our Reps do not have the ability to see how far along in each step of the status your order is.
Important Reminders From Data Entry
Take Care When Sending Your Orders In
Please be sure you're following these steps when submitting your orders to ensure timely processing and delivery to your customers.
Pearl Envelopes vs Entered Orders
Be sure that what is reflected on your Pearl Envelopes matches what you entered for each order. When there is a discrepancy between the two, we will process what was entered into the system.
Individual Orders
should be placed in a separate plastic bag with completed invoice(s) visible.
Party Orders
should be placed in a separate plastic bag with the Cash Up Report facing out.
Repair Orders
should be placed in a separate plastic bag with the completed Repair Form visible.
Pearl Palette
Please be sure you're using
only the colors reflected on the Palette.
