The State of Ohio Board of Pharmacy communicated the below message to dispensaries this week. We wanted to share this with you because you may receive questions from dispensaries regarding refunds. As detailed below, providing a refund is at the discretion of the licensee. If you have any questions regarding this, please contact
"In light of the CDC’s recommendation that individuals “consider refraining from using e-cigarette, or vaping products, particularly those containing THC,” we understand that patients and caregivers may ask about returning previously purchased vaporizing cartridges. It is the Board’s policy that medical marijuana products sold as an oil or solid for vaporization may be returned by patients for a cash refund. While refunds are permitted, it is at the discretion of the licensee to refund the patient. Products may not be returned in exchange for another product."