In this issue, we discuss TCI’s expanding role in implementing unified communications with integrated services from Mitel, Zoom, Microsoft, and your local broadband carrier. Our topics include…

• We highlight our TCI Advantage in delivering all-in-one communications, networking, infrastructure, and support tailored to simplify your operations and drive efficiency.

• We discuss Verizon's continuing phase-out of legacy PRI, T1, and analog POTS lines in favor of IP solutions. Avoid service disruptions - TCI offers a seamless path to services that enhance reliability and cut costs.

• TCI is proud of its focus on serving leading DC-area banks and credit unions. Our clients count on our expertise in delivering UC services that connect teams, delight clients, and future-proof their operations. 

• Mitel’s integrations with Zoom Workplace and Microsoft Teams bridge on-premises reliability with popular collaboration services to streamline workflows and boost productivity. TCI implements these hybrid solutions, leveraging our local expertise to meet your compliance and scalability needs.

• With today’s escalating cyber threats and network vulnerabilities, secure communications are essential to protecting your operations and reputation. Find out how TCI helps organizations harden and modernize their communications infrastructure. 

Explore new ways to sharpen your competitive edge and improve your customer experience. Let’s talk about aligning your technology with your business objectives.

Tom Cornbrooks, President 

(703) 321-3030 | cornbrookst@tcicomm.com





The TCI Advantage – Custom Solutions & Support Focused on Your Business

DC-region organizations face unique demands in a fast-paced, hybrid work environment. TCI Advantage delivers all-in-one communications, networking, infrastructure, and support tailored to simplify operations and drive efficiency for businesses like yours.

Why Choose TCI Advantage?

Unlike standalone providers, TCI bundles a holistic suite of capabilities backed by a fully-trained, customer-focused team. Our Discovery and Assessment Process ensures every engagement exceeds expectations, covering all aspects of business communications, networking, support, and infrastructure.

• Local Expertise for DC Needs - From government offices to enterprises in Odenton and beyond, TCI's Ashburn, VA data center provides low-latency, high-reliability service.

• Proven Deployment Flexibility - Options like Hosted, On-Premise, Hybrid, or UCaaS let you deploy your way, scaling as your business evolves.

• 24/7 Hands-On Support - Real-time monitoring and local implementation eliminate downtime, freeing your teams from IT burdens.

Core TCI Solutions

TCI Advantage integrates powerful tools to unify your tech stack.

• TCI Host - This enterprise-class cloud communications platform delivers UCaaS with feature-rich software in a high-availability environment. Enjoy mobility for remote work, unified messaging, presence, conferencing, and collaboration—keeping your DC teams connected anywhere.

• TCI Connect - Our multi-pronged Net360 Network Assessment, Remediation & Onboarding ensures your infrastructure is deployment-ready. Paired with SLA-based maintenance and monitoring, long-term performance is guaranteed.

• TCI Manage - Offload day-to-day monitoring, backups, reporting, and management to TCI. We boost network performance, uncover savings, and let your overburdened IT teams focus on strategic priorities.

Flexible Funding Options

TCI makes adoption seamless with off-balance-sheet funding, capital leasing, lease-buyback, rentals, or rent-to-own plans. No long-term lock-ins—adapt as your needs change, all while reducing upfront costs.

Benefits for DC Organizations

TCI Advantage breaks down tech silos, enhances productivity, cuts costs, and improves customer service. Industry-specific solutions for government, healthcare, education, and more ensure compliance and reliability in regulated environments. Clients rave about faster ROI, employee satisfaction, and zero third-party dependencies.

Take Action

Find out how TCI Advantage breaks down tech silos and brings everything together to simplify your life and empower your teams. 

Contact us at (703) 321-3030 or GetHelp@tcicomm.com.



Verizon Ends Support for Old School Services – What You Need to Know

Verizon's phase-out of legacy PRI, T1, and analog POTS lines is accelerating disruptions for DC-region organizations still tied to these outdated TDM network services. As of early 2026, unsuspecting businesses face skyrocketing bills or total cutoffs, but TCI offers a seamless path to modern IP solutions that enhance reliability and cut costs.

Verizon's Phase-Out Timeline

The shutdown is underway, hitting Maryland, Virginia, and DC hard.

• No new orders for PRI, T1, or POTS have been accepted after September 1, 2025.

• Physical service withdrawals began November 1, 2025, with ongoing disconnections.

• Bills are doubling for holdouts, with full retirements expected by 2026-2027 in many areas.

This shift to IP prioritizes fiber and cloud, leaving legacy service users vulnerable to outages and compliance risks in regulated sectors like government, finance, and healthcare.

Risks of Delaying Migration

Sticking with old services spells trouble for decision makers.

• Downtime Threats - Forced cutoffs disrupt critical ops like alarms, elevators, and 911 access.

• Rising Costs - Some Verizon customers are reporting 100% bill increases.

• Security Gaps - TDM lacks modern encryption, exposing data in high-stakes environments.

Taking proactive action now will prevent chaos and position your team for growth.

Take Control Today

Don't let Verizon's sunset of legacy services derail your operations – consult with TCI’s local experts for a smooth, customized transition to reliable IP communications.

Contact us at (703) 321-3030 or email GetHelp@tcicomm.com.



DC-region banks and credit unions operate in a competitive arena where superior customer experiences (CX) and ironclad compliance define success. TCI's four decades of finance sector expertise deliver secure, unified communications that connect teams, delight clients, and future-proof operations.

TCI's Finance Specialization Recognition

Last fall, we were proud to announce our national recognition as a Mitel Finance Specialization Partner, underscoring our deep commitment to DC-area banks and credit unions. This accolade reflects rigorous sales and technical certifications on unified communications platforms, plus a proven history of successful deployments and exceptional post-sales support.

Real-world strategies for DC finance leaders

Customer-First Culture: Equip your staff with compliant systems to overcome silos, inconsistent service, and outdated security – fostering customer loyalty across channels like mobile apps and in-branch contacts.

• Improve interactions with CRM screen pops and AI-suggested responses.

• Automate tasks for efficiency and personalized routing.

App Integrations: Mitel-powered solutions integrate with popular apps like Jack Henry and Fiserv for omnichannel CX (phone, SMS, chat, social).

• AI voicebots for identity validation and expert routing.

• Mortgage/loan tools to close deals faster amid rate competition.

Compliance: TCI experts can advise on regulatory compliance (MiFID II, Dodd-Frank, PCI DSS) via recording, quality controls, and workforce optimization solutions.

Key Benefits for DC Region Financial Institutions

TCI transforms challenges into advantages:

• Enhanced CX: Real-time client data and multi-channel support boost satisfaction and enable opportunities to add client services.

• Risk Management: Secure UCaaS with interaction analytics can minimize breaches.

• Operational Agility: Hybrid deployments scale for growth, reducing IT burdens.

Proven DC Deployments

Over 40 years, we've empowered numerous local banks/credit unions to succeed. 

• Specialized Support – Our certified team deploys customized solutions for seamless staff collaboration and memorable client interactions, from branch operations to your hybrid workforce.

• Exclusive Innovations - With TCI, you get priority access to cutting-edge features that ensure resilience, advanced UC capabilities, and competitive advantage.

Get Started Today

Join the institutions thriving with TCI. Elevate your bank's or credit union's communications with TCI's unmatched finance expertise - contact us today to discuss customized solutions that drive success: (703) 321-3030 or GetHelp@tcicomm.com.

Hybrid Solutions for the Public Sector and Businesses

Public sector agencies and businesses in the DC region face unique demands for secure, resilient communications that support hybrid workforces without disrupting mission-critical operations. 

Mitel’s hybrid integrations with Zoom Workplace and Microsoft Teams deliver exactly that - bridging on-premises reliability with cloud flexibility to streamline workflows and boost productivity.

TCI helps organizations like yours implement these solutions, leveraging local expertise to meet compliance and scalability needs.

Key Benefits for Decision-Makers

Mitel’s Common Communication Framework unifies voice, video, chat, and AI tools across platforms, reducing admin complexity while protecting existing investments.

• Retain Mitel telephony strengths while embedding Zoom AI Companion for meeting summaries and action items - at no extra cost.

• Bi-directional presence sync in Microsoft Teams - See real-time status across Mitel calls and Teams activity without extra licenses.

• Business continuity for high-stakes environments, with tailored resiliency for government and enterprise use.

• Seamless call flow - Flip Mitel calls into Zoom meetings or handle Teams telephony via Mitel direct routing.

These features cut IT workload, enhance frontline and knowledge worker productivity, and integrate with vertical apps common in public sector and business operations.

Practical Advantages in Action

For organizations using Microsoft 365, Mitel Teams delivers advanced call routing, hunt groups, and call history directly in Teams tabs - no app switching or Microsoft Phone licenses needed. Businesses gain embedded softphone experiences, message waiting indicators, and easy speed dials for efficient daily operations.

Zoom-Mitel hybrids add AI-first tools like transcripts and insights, plus DECT endpoint support for field teams, ensuring secure, flexible collaboration.

Why Hybrid Services Fit DC Organizations

TCI’s approach to integration future-proofs communications for regulated industries, offering security, higher performance, and TCO optimization - ideal for agencies and firms balancing legacy systems with modern needs.

Ready to Bring Your Communications Together?

TCI is ready to design, deploy, and support the best of Mitel, Zoom, or Microsoft services tailored to your environment.

Call (703) 321-3030 or GetHelp@tcicomm.com.



With today’s escalating cyber threats and network vulnerabilities, secure communications are essential to protecting your operations and reputation. 

Whether your team works in a government agency, non-profit, tech firm, or professional services organization, ensuring that every call, message, and file exchange remains private is critical to long-term business continuity.

That’s where TCI - your local technology partner - steps in to help organizations harden and modernize their communications infrastructure.

Why Secure Communications Matter

Data breaches often begin with something as simple as an intercepted conversation or unauthorized access to network systems. A single weak link can compromise client information, expose proprietary data, and erode public trust.

Secure communications don’t simply prevent risk - they create confidence across your organization by ensuring:

• Confidentiality - Protect sensitive calls and messages from outside intrusion.

• Compliance - Meet the strictest data protection requirements set by industry and federal standards.

• Continuity - Maintain seamless operations even when threats emerge or systems are tested.

How TCI Keeps You Protected and Connected

TCI delivers a holistic approach that combines secure voice, collaboration, and network solutions tailored to the way your organization works -whether across offices, remote teams, or in hybrid environments.

With decades of experience serving the DC region, TCI provides:

• Enterprise-Grade Security - End-to-end encryption, secure call routing, and advanced firewalls built into every solution.

• Reliability You Can Count On - Local support backed by a dedicated technical team that keeps your systems running with maximum uptime.

• Scalable, Custom Solutions - Tailored deployments that adapt to your size, sector, and growth plans.

• Cloud and On-Premise Options - Choose the deployment model that best fits your compliance needs and budget.

Secure Mitel-powered Communications 

As one of TCI’s key technology partners, Mitel provides the advanced communications architecture behind many of the secure and reliable systems TCI delivers. Mitel platforms incorporate:

• Built-in Encryption - Protecting voice, video, and data traffic both in transit and at rest.

• Identity and Access Controls - Ensuring that only authorized users can connect to your communications network.

• Resilient Cloud Infrastructure - Offering high availability and disaster recovery capabilities for critical operations.

• Regular Security Updates - Continuous patches and enhancements to safeguard against emerging threats.

Combined with TCI’s local expertise in deployment, integration, and ongoing management, this technology foundation ensures your communications remain protected, compliant, and future-ready.

Take Action Today

Safeguard your organization’s calls, data, and reputation. 

Contact TCI today at (703) 321-3030 or email us at GetHelp@tcicomm.com to schedule a consultation and fortify your communications.