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Furnace Repair Rescue
An Army Veteran in Cheyenne has been living comfortably in his RV for 20 years. After two decades of use, the furnace went out. Because of the furnace's age, the Veteran was unsuccessful in finding an RV repair shop that would consider looking into the problem. He contacted a Cheyenne VA Patient Advocate for resources who, in turn, reached out to Qualified Listeners for assistance. After much searching, we located a mobile RV repair shop in Laramie that would drive to Cheyenne to assess the situation. It was determined the furnace control panel failed and could be replaced with a new part. Qualified Listeners paid the mobile shop a retainer fee for mileage and labor, plus the cost of a new control panel for the furnace.
The mobile RV shop removed the furnace to take back to his shop in Laramie to repair when the part would arrive. After weeks of excuses of the part being on backorder, scheduling several weeks to work on it, and other delays, a date was finally set to return the repaired furnace to the Veteran's RV in Cheyenne. The appointment date came and went – no furnace, no repair, no show, no call. After several unsuccessful attempts to contact the mobile RV shop owner, we notified local authorities.
Meanwhile, with cold weather setting in, there was an extreme sense of urgency to resolve this problem. We were fortunate to locate a reputable RV dealer who would work with us in this unusual situation. We were able to get a new furnace installed. This ordeal caused an unexpected added expense to Qualified Listeners but was well worth it to keep the Veteran warm and safe during the winter. The Veteran called us immediately after the new furnace was installed and tested to express an emotional thanks of gratitude.
“Hope sees the invisible, feels the intangible, and achieves the impossible.”
- Helen Keller
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