Next Level in Contracting: Crafting Risk Based Service Level Agreements (SLA)
on Feb 20, 2013 12:00 PM EST. Register at:
You're in a dangerous dilemma without risk-based service level agreements for travel management companies, meeting planning companies, hotels, ground transportation, audio-visual and other suppliers. If you are new to terms such as an allocation of pool percentage, the at-risk amount, key performance indicators (KPIs), and service level credits, this webinar is for you! In this webinar, we will learn how to write, negotiate, and manage SLAs with your suppliers and when it makes sense not to use SLAs.