I believe rapport is the "gateway drug": it is the thing that makes all other things possible. There's only so much impact we can have on the world on our own -- we need to cooperate with others to make more happen.
Rapport is the place where it all begins. It leads to connection, which leads to relationships, which leads to trust.
When this journey began, little did i know how timely research on rapport would be. Now most of us have to create and sustain it with people who aren't in the same room with us. And young people getting out of school -- and everyone who's looking for a new position -- have to do things online. How can we break down the third wall of the screen between us?
Stay tuned for more ideas as they appear on my path this year.