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Check out our re-designed website! www.WCRP.pro
Poynette Auto Body LLC going for a cruise!
~ WE ALL DO BETTER TOGETHER ~
FROM THE DESK OF OUR PRESIDENT

In this month’s E-News you’ll have several opportunities to provide your association some direction and share your opinions with 3 poll questions on property damage minimums and legislation, and a very important survey pertaining to your experiences with insurance claims handling; rate the best insurance carriers as well as the worst. Your participation will provide valuable information to help strengthen WCRP. Thanking you in advance,

Larry Terrien
President WCRP
WE NEED YOUR HELP!
Follow the link below to a very short survey ranking auto insurance companies based on your shop's experiences with
claims handling. Results to follow in an upcoming e-newsletter!
IMPORTANT! PLEASE ANSWER THE FOLLOWING THREE POLL QUESTIONS!
(Link to DMV Insurance requirements here)

1) Have you or your customers been inconvenienced by the $10,000 minimum insurance limits on property damage?
Please choose one
Yes
No
2) Would you be in favor of legislation increasing the minimum property damage coverage from the existing $10,000?
Please choose one
Yes
No
3) If yes would you actively support that legislative effort through letters and phone calls to your legislators?
Please choose one
Yes
No
Please feel free to email us here with any comments or questions on this subject!
KNOW OF ANY SHOPS LOOKING TO JOIN WCRP?
Forward this newsletter to them! They can click here to go straight to the membership form or they can call Deb at 262-542-7707.
PLEASE WELCOME A FEW NEW MEMBERS!
SCRS VIDEO SERIES
Check below for the SCRS link to Mike Anderson's 4-minute video series. You can sign up to receive them weekly. Take advantage of it. We have access to all the information we need to thrive in this industry, we just need to commit to utilizing some of it.
 
Click here for the video: Negotiation Tips That Get You Paid
Repairers may see scenarios where an “Adhesive Templates” option may be available to reuse existing emblems, nameplates, and badges. When this option is available, typically from a 3rd party supplier, the labor and material associated to prepare the existing part for reuse is NOT INCLUDED in the labor time per the estimating system. You may see this component come up as an A/M part when selecting a replacement nameplate, emblem or badge. This is typically serviced as an adhesive backing only that has been precut to mimic the original orientation to reuse the old badge, nameplate, and emblem.

Considerations to reuse an existing part can include the following:
• Cost of replacement Template
• Removal of adhesive from individual lettering/ nameplate
• Applying template onto existing nameplate, badge or emblem
• Trimming any excess material
• Cost of any solutions, adhesion promoters, razor blades
• Any additional repair required to component to be reused
• Measuring, mark and align individual letters for correct spacing
• Some OEM’s list nameplates and emblems as one time use, refer to appropriate repair
manual
KNOW THE LAWS!

ATCP 132.04Repair price information.

(1) Estimate alternatives or firm price quotation; shop's choice. Before a shop starts any repairs whose total price may exceed $50, a shop representative shall provide the customer with a written statement of estimate alternatives under sub. (2) or a firm price quotation under sub (3). This requirement does not apply if there has been no face-to-face contact between the customer and a shop representative.

(2)Statement of estimate alternatives.
(a) A statement of estimate alternatives, if provided, shall be conspicuously printed in the following form, either on the repair order or on a separate document attached to the repair order:

“YOU ARE ENTITLED TO A PRICE ESTIMATE FOR THE REPAIRS YOU HAVE AUTHORIZED. THE REPAIR PRICE MAY BE LESS THAN THE ESTIMATE, BUT WILL NOT EXCEED THE ESTIMATE WITHOUT YOUR PERMISSION. YOUR SIGNATURE WILL INDICATE YOUR ESTIMATE SELECTION.

1. I request an estimate in writing before you begin repairs. ______
2. Please proceed with repairs but call me before continuing if the
price will exceed $_______
3. I do not want an estimate. _______
Eagle Collision Center
Dreher Collision Center
Jim's Paint & Repair, Inc.
GUEST EDITORIAL

The views expressed below may or may not be the opinion of more than one WCRP member…(that’s what happens when you solicit someone’s opinion)
  
I had a long and polite conversation with a desk adjuster recently. (I think he was bored that
morning and I had a calm moment as well) The hot topic? Photo estimates. He shared with me that last year he was a field adjuster responsible for 7-8 claims a day, with a company car, insurance, gas, etc. That’s gone, and not returning. He’s now working from his home, processing 10-15 claims a day. That’s increased productivity by 30-40% and we know the average estimate is significantly lower than the field estimates of the past. This, at a time when overall claims are down as well. Hmmm….

Now imagine if you will, your shop's entire productivity went up 30-40% and your overhead cost went down simultaneously. Gosh, what a windfall of good fortune!
FYI, that has not happened. It would appear from my simpleton viewpoint, the insurance companies would be reaping record profits. Perhaps spent on commercials, naming stadiums etc. Yet, we body shops continue to provide our services at 1990 pricing while we’ve added the claim processing* as a freebie. Just spit balling here but the insurance industry may have a bit of a cushion we could tap into...

Something to think about, yes?

Best regards,
Steve
 
*and just a P.S. here, you don’t have to do this for everyone. Working with some of these
companies is truly not worth the effort. You’re under no obligation to work for free.

 Do you have an opinion on a subject that pertains to our industry? If you can tone it down and keep it under 300 words, we could print it here. Keep it clean and try not to offend more than 10% of our members.
Please submit your wording to wcrpinfo@gmail.com
Estimating Tip: CCC, Mitchell and Audatex –

Detail & Polishing

Users can quickly compare included and not included operations for detail and polishing operations across all three estimating system IP’s using the chart attached to the image below. Click the following link to view the pdf from the Deg site.
POP QUIZ!

What do the following numbers represent?

$777 vs $4,4000
$2001 vs $3400
$800 vs $2,600

These are recent photo estimates at my shop, vs. the completed repair costs! That’s right! We’re all fighting this issue. Puzzling situation indeed...what to do? The sad reality is that’s just not going to change. It may improve but I’m doubtful of that as well. It’s just much too profitable for the insurance industry to under estimate a repair. Either by design, sadly, or by the shear fact that you cannot write a proper repair plan from a picture. Ya, ya or a video. Factor in the number of settlements that go un-repaired there is little incentive to make a more thorough estimation. But let’s not despair! As with a lot of life issues, about all you can control is your attitude. Easier said than done, I know! This may help...I’m now trying to look at photo estimates as simply “claims initiation”. Let your customer know that as well. Don’t expect anything more and you won’t be disappointed. Then view the remaining processes as your opportunity ($) to control the rest of that process.

You’ve never had that much power before now.

Don’t lie cheat and steal, No need. But, do DISCOVER the additional damage, DOCUMENT properly and INVOICE ACCORDINGLY.
 
Hope that helps,
Steve
WCRP will SOON be
opening a store where you will be able to purchase specially made items to show off your WCRP pride.
Here are a few sample items
Take time to check out Dave Luehr's Body Shop Solutions. Specifically, "Operations Monthly Live." It's a subscription, however, you can just pay for one month and be done if you like. It's an hour long, goes by fast and will increase your profits if you pick up just one tip. Click here to go to the Operations Monthly Live page.
Click on the ad above to go to The Secrets of America's Greatest Body Shops page
Check out this podcast series from Donald Miller called "Business Made Simple"
Recommended by Sue Black of Dean's Auto Body

"Fans of the podcast are ecstatic about the fun and entertaining way Donald Miller brings you practical advice about clarifying your message so customers will listen."

P.O. Box 841
Merrill, WI 54452-2841
262-542-7707