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In short, the digital front door refers to the virtual means by which a patient engages with their healthcare provider. Patients, increasingly responsible for much of the cost of healthcare, are becoming discerning consumers who want their medical care to engage them the way Amazon or the hotel industry does. They want multiple touch-points, and they want it to be convenient.
Top health IT that make up the digital front door:
- Digital symptom checkers
- Online appointment scheduling
- Online provider search
- Patient intake technologies
- Virtual waiting rooms
- Telehealth visits
- Digital billing/price transparency
- Choosing the digital transformation journey
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