Describe your role & what you love about it.
I am the Senior Manager of Enterprise Systems and Support at Comcast Business where I lead two diverse teams – Enterprise Systems Support (ESSS) and Enterprise Client Account Specialists (ECAS). My ESSS teams supports the initial onboarding of our Enterprise customers into our back office systems and provides ongoing support and maintenance of these systems through Service Delivery as well as manages the process of turning contracts over from Sales to Operations. My ECAS team is on the invoice accuracy side of the house and completes proactive audits of monthly invoices for our strategic customers as well as serves as client facing invoice specialists for the customer and our internal teams. I love the fact that every one of my days is different – while I work directly with my teams, I also get the opportunity to work on process improvement efforts on their behalf with a number of different business units within Comcast Benefits. I love having the opportunity to inspire my teams to keep forging ahead no matter what challenges lie in front of them and finding creative ways to keep them motivated.
How have other women inspired you or helped shape your career?
Too many to count! I have been blessed to have had strong women guiding me in my career from day 1 – managers, mentors, keynote/motivational speakers, my mom, sister, etc. but also a network of female peers who endlessly encourage and inspire me and drive me to be better. While it is important to find inspiration and characteristics in Leaders that you aspire to emulate, it is equally as important to have a strong peer network of women who lift you up, tell you “YES, you can” and push you to continue to grow in your career. Just the other day, a female colleague of mine sent me the quote “Be the woman who fixes another woman’s crown without telling the world it was crooked” and it really resonated with me that we rely on women to have our back and make sure we are supported behind the scenes – to push us to where we need to go and help us course correct without having to do in the limelight.
What is something that most people don't know about you?
I graduated from the University of Dayton with a degree in Entrepreneurship and Marketing because I had aspirations, from a very early age, of opening my own coffee shop (which is now part of my retirement plan!).
Why do you think WICT is important?
Going back to my response about how important a strong support network is, I think WICT opens the door to expand and broaden your horizons with networking across the industry but is also an incredible resource for general career and development. Personally, being a part of the WICT GO Mentorship program in 2019 and being a committee member in 2020 has made me appreciate all that the mentorship program and WICT, in general, has to offer. From professional coaching and relationships, to social events and a webinar series with an expansive set of topics that encourage our members to expand both their mindsets and skillsets. Also, WICT makes professional networking FUN – we get down to business when we need to but my fellow board members remind me to always keep a good sense of humor in all situations.
What do you hope to see the WICT GO chapter accomplish this year?
I think the sky is our limit and we are already on our way upward! I hope to see the WICT GO chapter get some well-deserved recognition this year for the hard work we have put into our programming. I also hope we continue to expand our membership so that we can introduce other local members of our industry to WICT and show them the benefits they receive from all of the events and opportunities we have to offer. We have so many talented women (and men!) as part of our chapter that have so much knowledge to share and skillsets to teach – I hope we significantly broaden the audience that we are able to impact this year.