In this issue:  

  • COVID-19 claim update
  • Reopen and stay open with confidence – let’s work together
  • More than 100 guidelines, tip sheets and posters to promote working safely during COVID-19
  • When a home is a workplace and an injury happens
  • Reaching us
  • Reminder: Mail processing delays 
COVID-19 claim update
While the nature of some people's work may put them at greater risk of contracting the virus, for example those treating someone with COVID-19, any claims received by the WSIB are adjudicated on a case-by-case basis, taking into consideration the facts and circumstances.

For information about when and how to report a claim, please visit our website . You can also read more about  how we make decisions about COVID-19 claims .

Please note that it is the WSIB’s responsibility to determine the work-relatedness of claims and possible work-related claims should always be reported.
Reopen and stay open with confidence – let’s work together
As businesses across Ontario begin to reopen with new COVID-19 restrictions, workplace health and safety is top of mind for everyone. Employees need to feel safe in their workplaces - and businesses will have to demonstrate that health and safety is a top priority to give customers confidence.

Our Health and Safety Excellence program helps businesses stay pandemic ready with key topics that cover pressing health and safety issues businesses will need to implement. Our program offers valuable support for businesses during this time and will help businesses continue to operate safely. Learn more about the program and how to join by visiting our website
More than 100 guidelines, tip sheets and posters to promote working safely during COVID-19
The Ministry of Labour, Training and Skills Development has resources available online to help businesses operate, and people to work, safely during the COVID-19 outbreak. These include guidelines for a wide range of jobs and sectors, as well as workplace posters and graphic tip sheets available to download.
When a home is a workplace and an injury happens 
In the event of a workplace injury or illness, employers and employees maintain the same rights and responsibilities as before, which do not change whether someone is working from home, offsite or in the regular workplace.

The decision about whether an injury or illness is work-related can only be made by the WSIB. You can read more about the criteria we consider around the place, time and activity of an injury in our policy about accidents in the course of employment, or learn more on our website.  
Reaching us
To help protect people from the spread of COVID-19, our offices will remain closed to the public. During this time we are still here to help:

  • Phone: You can call us at 1-800-387-0750, Monday to Friday 7:30 a.m. to 5 p.m. Before calling, please visit our updated FAQs page to find questions about COVID-19 claims, coverage and information for businesses about claims and filing obligations.

  • Online: You can use our online services, and upload claim-related information online. It’s the quickest way to send us information.

  • Fax: For non-claim related information that you might normally mail, fax us at 416-344-4684 or 1-888-313-7373.

Our staff are continuing to help manage any new claims as quickly as possible and have ensured all loss-of-earnings (LOE) benefits are up to date.

We are still meeting with people by phone or virtually, and in some circumstances, we may visit someone’s workplace or home. We have guidelines in place to assess when our staff can safely conduct a visit in person, and we will contact you first to make sure the right health and safety precautions are in place. 

We'll continue to monitor and follow the guidance of provincial and national health authorities, including the Ontario Ministry of Health and the Public Health Agency of Canada , to ensure we are able to protect the health and safety of our employees and continue to serve the people of Ontario.
Reminder: Mail processing delays
While our offices are closed, it is taking longer than usual for the mail we receive to be processed and we are not receiving courier deliveries. The quickest way to send us claim documents is by uploading them using our website. All you need is the claim number, the name on the claim and date of birth. If you are uploading a scanned copy or photo of a receipt, keep the original receipt for your records.
"What's New" - a newsletter by the Ministry of Labour

Stay updated on current news from the Ministry of Labour by subscribing to What's New. Delivered monthly to your inbox, this newsletter features the latest on occupational health and safety, employment standards and labour relations that could affect you and your workplace.
The Workplace Safety and Insurance Board (WSIB) is here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario.
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