On July 30, 2019, we were pleased to host Connie Miller, President & CEO of Icon Credit Union, for a Breakfast & Learn on leadership. Connie was honored as one of Idaho's six
CEOs of Influence in 2014
by the Idaho Business Review for her leadership, integrity, vision, commitment to excellence, diversity, and influence. Connie Miller graduated from Boise State University with a bachelor's in business administration in accountancy. She also recently published her first book: Don't Sabotage Your Career - 11 Power-Filled Steps to Succeed.
Connie talked about a topic we can all relate to if we work in an office - office drama! She gave us some great techniques to shut down the drama zone. There are three "players" that create office drama - the persecutor, the victim, and the rescuer. Believe it or not, the rescuer causes the most office drama so we need to be on the lookout for rescuer tendencies in ourselves and those we lead. Some techniques to work on shutting down the drama of a victim:
- Get the victim to own the problem and solve it themselves
- Offer questions instead of advice - What can YOU...?
- If they say "I don't know" keep asking simpler questions
One last leadership nugget from Connie: Be mission focused vs. outcome focused. Mission focus will naturally produce the desired outcome.