They announced that John had been hired as a Senior Vice President and that he'd be our new leader. He had excellent qualifications and he seemed pleasant enough, but we didn't trust him.
The previous leadership team had not done a good job of building trust, and morale was at an all time low. No one spoke openly about it, but everyone was circulating their resume. We were burned out, and skeptical about the company and about John.
In his first week he sat down with each of us. My
meeting with John was 16 years ago, and I still remember our conversation.
He asked questions about me. He sought out my opinions and asked for advice. He listened. I talked.
I didn't mean to talk or tell him much of anything, but the more he listened the more honest and open I was.
He changed the entire dynamic of the team, that first week and beyond, by simply asking questions and listening to our answers. It seemed a little like a miracle. None of us left the team that year and business thrived.
He demonstrated the power of asking and listening.
"The greatest compliment that was ever paid me
was when one asked what I thought, and attended to my answer."
Most leaders do not do enough asking or listening. Whether you are a new leader with a new team, or you've been leading your current team for years, one way you can
build trust, increase commitment and create more loyalty
is to hold "How's It Going?" one-to-one meetings with each team member. These meetings, if held regularly can take as little as 15 minutes.
"How's It Going?" Meetings - Questions You Can Ask:
1) How are you doing?
2) What objectives you are trying to achieve?
3) What are the behaviors and values your department is focused on?
4) What are you doing to get better?
5) How can I help?
*From Podcast Episode #16 Tough Conversations: Effective Performance Management Strategies with Cobb EMC's Ron Younker
Questions about performance:
1) What's going well?
2) What could be going better?
3) How can I help?
Questions about YOUR performance:
1) What am I doing well?
2) What could I be doing better?
3) What do you expect from me that I don't always provide for you?
4) Tell me about a time when you were disappointed and felt that I could have taken a different action from the action I took.
5) What do I do that sometimes causes causes confusion or sends mixed messages?
6) I am working on improving ____(name behavior)___, do you have any advice for me?
7) How can I help you?
Questions about the work:
1) What is your opinion of the workload in our department?
2) How would you distribute the workload differently?
3) If you could make one change here, that you feel would make your job more enjoyable, what would it be?
4) How can I help you?
If you want to reduce resistance and tension with employees, try asking questions and really listening.
No debates, no rebuttals, no critiquing or correcting during these meetings.
(There are plenty of other times when you'll be directing and correcting.)
For these meetings, ask questions, listen and 'attend to' their answers. That's it.
What do you think - can you do it? Will you do it? What's holding you back?
Share your comments here.
If you are already holding "How's It Going?" meetings, share some of your experiences, tips and favorite questions,