October 9, 2018
WVPCA Hosts Care Management/Care Coordination: A Deep Dive
  WVPCA Weekly Outlook Newsletter
    A Newsletter on Community Centered Healthcare

We offer this publication as a member service of the West Virginia Primary Care Association (WVPCA).

If you have questions regarding our organization, WVPCA membership, or if you have content to suggest for this newsletter, please contact Kelsey Clough, Education and Communications Coordinator, by email or by phone at (304) 346-0032.


West Virginia Primary Care Association
1700 MacCorkle Avenue
Charleston, WV 25314-1518
Quick Links: In This Issue.....

 State  News


Ohio County seeing spike in HIV cases
Read the entire article from WTRF here

Hepatitis A now reported in Upshur County, W.Va. 
Read the entire article from The Exponent Telegram  here

Marshall delving into health disparities in West Virginia
Read the entire article from The Charleston Gazette-Mail  here .
October 6-12 is #PAweek!

According to the American Academy of PAs, October 6 kicked off National PA week for the 31st year! National PA week recognizes the PA profession and its many contributions to the healthcare across the nation, while raising the awareness and visibility of the profession. 

Currently, Community Health Centers employ over 100 PAs across the state. 
Williamson Health and Wellness Center Debuts "Sleeves Up" Campaign
Williamson Health and Wellness Center (WHWC) recently implemented a "Sleeves Up" campaign to increase flu vaccination rates. 

According to a statement by Amy Reed, RN, "WHWC providers took part in a sleeves up initiative created here to encourage a 100% vaccination rate for our teammates.  Flu season is here!  Make your appointment today, be prepared.  Thank you to our providers for leading the way, and we challenge other providers to do the same.  Are your sleeves up?" 
WEBINAR SERIES OPPORTUNITY- WHAT WORKS: A QI Peer to Peer Learning Collaborative
Please join the WVPCA and Jennifer Calohan RN, CURIS Consulting for six, hour-long interactive webinars that will explore topics to assist health centers with Quality Improvement.
The purpose of this Learning Collaborative is to promote the sharing of best practices among your peers, to celebrate your achievements, and to continue to learn from not only experts but each other.
The goal of this learning collaborative is to improve current processes in health centers which will lead to improved patient outcomes and patient experience, improve health center staff engagement and satisfaction, improve efficiency, and prepare health centers for value based payment models.
The first three webinars will be:
  1. High Performing Care Teams: Why, Who, How
  2. Workflow Mapping: Efficiency + Effectiveness = Quality
  3. Care Plans: How they can be beneficial to improve patient outcomes
The webinars will build upon information shared during the QI workshop and the Care Management training. The first 30 minutes of each webinar will be information about the chosen topic from Jennifer Calohan and the remainder 30 minutes will be an opportunity for Peer to Peer learning which Jennifer Calohan and Emma White will facilitate.
The first webinar,High Performing Care Teams: Why, Who, How is scheduled for Tuesday, October 30 at noon. Registration is available here.
Quality improvement is continuous, as is learning. Please join us!
Please note - our registration process has changed and is now exclusively online. If you experience any difficulty with the registration process, please contact the WVPCA at 304.346.0032.
WVPCA Hosts Care Management/Care Coordination: A Deep Dive

In late September, 31 Care Managers, Care Coordinators, Quality Improvement staff and health center care team members representing 13 West Virginia Community Health Centers convened in Charleston to participate in a 1.5 day workshop. Care Management/Care Coordination: A Deep Dive presented by Jennifer Calohan, RN with CURIS Consulting, led participants through such important topics as Risk Based Care Management, Aligning Care Management with Population Health, Care Management in the Patient Centered Medical Home, the Quadruple Aim and the Financial Impact of the CMS Chronic Care Management Program.
According to one participant, "Jennifer (Calohan) has a wealth of knowledge [and] she presents it in a way that you can understand and is enthusiastic! I learned so much!"
Along with informative materials and presentations, health center staff had the opportunity for peer-to-peer interaction with their colleagues.
For more information contact Emma White, RN Clinical Quality Coordinator at emma.white@wvpca.org.
Next MCO Meeting Scheduled for October 26
The WVPCA invites Community Health Center staff and MCO representatives to attend the next CHC/MCO meeting to discuss quality measures and other opportunities to collaborate and improve care to patients.  The meeting will be held at the WVPCA office building - and via WebEx on October 26, 2018 from 1:00 - 2:30 pm.  We encourage you to participate by completing online registration form available here.
Webinar Opportunity - UniCare Well-Child Exam Contest: Promoting Preventative Care and Sustainability
Please join the West Virginia Primary Care Association (WVPCA) as we host a one-hour webinar on October 11, 2018 at noon with UniCare Health Plan of West Virginia, Inc. (UniCare) to review and increase accessibility to well-child and well-adolescent exams and improve the quality of outcomes. Barbara Wessels, with UniCare Health Plan of WV, will provide an overview of the contest along with anticipated changes including the reduction of paperwork for the 2018 cycle. There will be a question and answer period following her presentation.
For further information and registration, please click here.
Please note - our registration process has changed and is now exclusively online. If you experience any difficulty with the registration process, please contact the WVPCA at 304.346.0032.
Helpful vs. Harmful Ways to Manage Emotions
Many patients walk into a doctor's office, listen to what they say and forget so much once they leave.  This maybe even more of a challenge for users of school-based health centers because they may have not yet fine-tuned their listening skills.  Managing emotions in the midst of stressful days can be a challenge for many.  Click here to download a handout from Mental Health America that shares helpful information about how to positively manage one's emotions.  They can even be printed off so that students leave the SBHC with information and strategies in hand to review later.
Why Should Providers Ask This Critical Question
The question being: "Have you or a loved one ever served in the U.S. military?"

With approximately half of all of our nation's Veterans seeking care outside of the U.S. Department of Veterans Affairs (VA) and around one-third of visits covered by VA being completed by community providers, there is no better time to adopt screening procedures for this population in community healthcare settings. The recently released National Suicide Data Report cited Centers for Disease Control and Prevention data reflecting that our nation's Veterans are at higher risk for suicide than their civilian peers, making screening for military status an important tool in helping to identify individuals at risk, and allowing providers to properly link them to appropriate levels of care.

- by Elinore F. McCance-Katz, M.D., Ph.D., Assistant Secretary for Mental Health and Substance Use, SAMHSA
SMVF TA Center Webinar: Asking This Critical Question Can Make a Difference
This Veteran's Day make a commitment to change how you and others talk to Veterans and military families. Community providers and peers can play a critical role in identifying service members, Veterans, and their families (SMVF) of all generations who are accessing care in our communities and healthcare systems. When SMVF are not properly screened within our systems, we are missing an opportunity to connect with those individuals, inform treatment-planning decisions, and help SMVF access care and benefits.

The American Nurses Association launched one of the first efforts of this kind over 5 years ago when they began their "Have you ever served in the military?" campaign. Leaders in the state of New Hampshire developed the Ask the Question campaign and are launching a toolkit designed to assist healthcare providers in the implementation of a consistent approach to pose the question and to then refer SMVF to appropriate care and resources. Throughout the country, the states of Illinois, Kansas, Nevada, New Hampshire, and the city of Los Angeles have all implemented initiatives to integrate this question in screening practices.
SAMHSA's SMVF TA Center will conduct a webinar that will provide guidance on how to implement this behavioral health priority. Presenters will outline concrete strategies that will enable stakeholders to develop a more coordinated system of care by connecting SMVF to available, military culture informed resources. The American Academy of Nursing "Have You Ever Served in the Military" campaign and New Hampshire's "Ask the Question" campaign and toolkit will be featured.

Susan Budassi Sheehy, Ph.D., R.N., F.A.E.N., F.A.A.N. | Professor, University of Delaware, College of Health Sciences The American Academy of Nursing
Jo Moncher | Former Bureau Chief, Community-Based Military Programs, New Hampshire Department of Health and Human Services

Registration is available here
State NewsState
West Virginia Webinar and Training Opportunities 
Trends in WV Employment, Labor and Benefits Law Seminar
When:  October 16 | 8:30 AM - 1:30 PM
Where: Jackson Kelly PLLC's Charleston Office and via webinar
What: For more information, click 
26th Annual WV Rural Health Conference
When:  October 17-19
Where:  Pipestem State Resort
What Registration is available  

Appalachian Addiction & Prescription Drug Conference
WhenOctober 18-20
WhereEmbassy Suites, Charleston, WV
What:  Registration is available 

National NewsNational
President Signs Short-Term Spending Bill with Health Centers Included
 Last Friday, President Trump signed into law a 2019 Fiscal Year spending bill that keeps government running through Dec. 7. The comprehensive bill also provides $1.63 billion for Community Health Centers, at least $200 million of which will be set aside for quality improvement and substance use disorder services and allocates $105 million to the National Health Service Corps (NHSC) to expand health centers' workforce in FY19. NACHC provides an analysis of the spending package. 
Resource Available - The Health Resource Clearinghouse
 HRSA's Bureau of Primary Health Care (BPHC) has charged the National Association of Community Health Centers (NACHC) with establishing a National Resource Center (NRC) and creating an online resource repository to meet the information needs of professionals for the purpose of building stronger and healthier communities. The Health Center Resource Clearinghouse addresses the demands placed on a busy public health workforce by providing resources and tools to acquire and use targeted information on a daily basis.

The clearinghouse provides:
  1. An intuitive organizational structure. Consistent, well-developed structures make finding information easier. Appropriate structures are used to organize and deliver materials, while ensuring quality, accuracy, and currency. This clearinghouse uses an evidence-based structure that provides access to highly vetted content in intuitive ways for easy access.
  2. Acquisition supports. A guided approach is to searching is important to ensure that professionals retrieve the most relevant resources. This clearinghouse provides interactive and technical supports to ensure users understand how to use resources and have the ability to receive further assistance.
  3. Quality standards. Busy professionals report that a barrier to finding online resources is not having the time to weed out materials that are irrelevant, outdated, or of poor quality. This clearinghouse curates high-quality materials in light of the explosion of resources available on the Internet, many of which are of lower quality.
  4. The right information at the right time. The need to find "what you need, when you need it" is critical. This clearinghouse provides a focused body of resources for users, so that they can select materials that are appropriate to their needs, knowledge, and skill level.
REMINDER! HRSA Quarterly 340B Program Registration Open October 1-15
The Quarterly 340B Program site registration is open from Oct. 1 to 15 for the standard two-week registration period. Health centers are still able to register a site that has been verified as implemented and with a site status reflected as "active" in EHB Form 5B through Nov. 23, after which the system will close to prepare for the Jan. 1, 2019, start. You will need to provide the following information when calling:
  • Health center name
  • Site name
  • Site IDs for all sites
  • HRSA/BPHC grant number
  • Contact name and email address
  • Authorizing official name and email address
The authorizing official will receive an email message that the account is unlocked and a registration may be submitted. Email the 340B call center or call 888-340-2787, Monday-Friday, 9:00 am - 6:00 pm ET.
Webinar and Training Opportunities 

NCQA Digital Quality Summit
When: November 14-15
Where: Washington, DC
WhatThe Summit convenes quality improvement stakeholders including senior decision makers, measure development experts, clinicians, government agencies, public health officials, data intermediaries, vendors and payers to advance measure interoperability solutions. Registration is available here
Community Health Center ResourcesResources
ECRI Institute 
The  ECRI Institute  offers numerous policy templates that can be used as guidance consistent with the needs of community health centers. To take a look at their library of policy templates, click  here .

If you are not an ECRI member, creating a free account before accessing these materials is required. ECRI Institute resources are provided for free on behalf of HRSA.

To Access Policies: 
  • From the main page, click on the clinical risk management link on the left hand side of the page
  • Click sample policies and tools listed under tool-kits on left side of page
Click on the + sign to access individual templates.
Tracking and Referral Resources Available at ECRI
ECRI has released a Test Tracking and Follow-Up Toolkit and the Get Safe! Communication Ensuring Care Coordination of the Medically Complex PatientAll resources are provided for free by ECRI Institute on behalf of HRSA.  If you do not currently have access and would like to set up an account, just email them or call (610) 825-6000.  For those who have already registered on the site, the links will take you to these tools.  

Chief Executive Officer

Chief Financial/Chief Operations Officer
Data Services & Integration  Speci alist

 Jennifer Boyd  PA-C, PCMH-CCE Clinical Consultant
Education & Communications
 Warne Dawkins, MBA
Health Data Analyst
J ohn Kennedy
School-Based/Behavioral Health Coordinator
Member Relations Coordinator
Shannon Parker, 
Director of Health Center Operations
Special Programs Coordinator
Staff Accountant
Clinical Quality Improvement Coordinator
To sign up to receive the WVPCA Weekly Newsletter, click HERE
West Virginia Primary Care Association
  1700 MacCorkle Ave. Charleston, WV 25314| (304) 346-0032 | WWW.WVPCA.ORG