WYCH ELM - LATEST NEWS - SEPTEMBER 2020

Greetings!

We are delighted to announce that the Wych Elm will now be open from Tuesday to Sunday (still closed on Mondays).

Our fingers are crossed for an Indian summer during September for more alfresco dining in our beautiful garden. Alternatively if it's cooler the chimneys are swept, log burners are ready to light and our warm pub with great home cooked food, outstanding real ales and a friendly welcome awaits you.

To whet your appetite this weekend from Friday we will have some delicious dishes on the menu including:

Yellow Tail Amberjack with New Potatoes, Bok Choy and
Lemon Oil served 'en papillote'

Steak and Guinness Pie

Butternut Squash, Mushroom and Spinach Wellington

Braised Beef Shin and Dumplings with Baby Vegetables

WHILE STOCK LASTS!

OFFER, FROM TODAY!
If you are working from home or meeting friends
for lunch throughout September,
plan a lunch date (eat in or takeaway) at the
Wych Elm with 20% OFF all food
Tuesday to Friday lunchtimes 12pm-3pm.

Our take away service is still available,
please follow the link here to the
click and collect menu,
you can book in advance,
and we do a great Sunday lunch to go.

We look forward to seeing you soon.

With best wishes,
Michael and Charlotte.

Pub opening times:
Monday - Closed
Tuesday to Friday 12pm-11pm (food 12-3pm, 5-9.30pm)
Saturday 12pm-11pm (food 12-9.30pm)
Sunday 12pm-9pm (food 12-7pm)
THANK YOU FOR YOUR CONTINUED SUPPORT &
CO-OPERATION WHILST GOVERNMENT RESTRICTIONS & RULES REMAIN IN PLACE

PRE BOOKING VIA OUR WEBSITE
We strongly advise booking a table for food or drinks in advance, especially when space inside the pub becomes a premium when we can't use the garden due to poor weather conditions. It is very helpful and we do prefer it if you visit our website and book a table by following the link on our homepage. We require accurate details for track and trace and recording this over the phone during busy periods can be difficult. Also, our reservation system helps us to control the flow of customers into the pub and maintains social distancing. If the time you require isn't available you will be prompted with the nearest earlier or later time.
Do call us on 020 8546 3271 if you encounter any problems.

TABLE SERVICE ONLY VIA THE QR CODE ON YOUR TABLE
Our menu order and payment system is a feature of our own in-house epos till system and not a third party app. It is secure and very easy to use, especially if you have a debit or credit card set up on apple or google pay as this saves entering your card details for each transaction. Whilst allowing customers to order from their table and limit movement around the pub it also reduces the number of visits to your table by members of our staff. In exceptional circumstances we will provide disposable menus and take an order from your table. (A discretionary 12.5% service charge will be applied to your bill).

We can only serve you at a table and not at the bar.

PLEASE AVOID ARRIVING AT THE PUB WITHOUT A RESERVATION AT PEAK TIMES.
THIS CAN CAUSE A BOTTLE NECK AND CONGESTION AT THE ENTRANCE AND
WE CAN'T ALWAYS GUARANTEE AVAILABILITY.
THANK YOU.

To comply with social distancing, collection slots are available at
10 minute intervals during food service periods.
Collection slots are on a first come first served basis,
those already allocated will appear greyed out on the order system.
You can order up to a maximum 7 days in advance or a minimum of 1 hour.

CLICK AND COLLECT service times are:

Tuesday to Friday 12pm-3pm & 5pm-9.30pm
Saturday 12pm - 9.30pm
Sunday 12pm - 7pm
Closed: Monday

CURRENT RESTRICTION GUIDELINES,
the small print.......

-Pre-booking is essential via our website booking link. If you encounter any problems or have any questions, please call the pub on 02085463271.

-If you turn up to the pub without a reservation we will endeavour to allocate you a table subject to availability. We will require your full name, contact email or telephone number for track and trace compliance.

-Garden Bookings are subject to terms and conditions relating to the weather.

-The booking system will only allocate tables that maintain the social distance rules.

-The maximum number of guests per table is 6 persons.

-Booking durations are limited to two hour slots per party for either food or drink.

-Parties can remain over two hours only if their table is not re-allocated.

-Booking multiple slots is not permitted.

-We reserve the right to cancel or refuse a booking that is non-compliant.

-Each table is identified with a table number and QR code image.

-Pointing your phone camera at the image will direct you to our drinks list and menu.

-You can browse our menus, order and pay without leaving your table.
This limits customer movement in the pub and minimises the number visits to your table members of staff have to make. In exceptional circumstances, disposable
menus will be provided and we will take your order at the table.
(A discretionary 12.5% service charge will be applied to your bill).

-Using lavatories, please sanitise your hands on entry and exit at the sanitising stations located by the toilet doors

A full risk assessment has been carried out covering
Staff PPE
Sanitisation
Health and Safety

We look forward to seeing you soon and a normal service resuming!

Please help us by adhering to the guidance above. We will be receiving random inspections to ensure our compliance or we face further closure.


© COPYRIGHT September 2020 info@thewychelmkingston.com
Michael Pearson | The Wych Elm Kingston Ltd / T: 020 8546 3271 / info@thewychelmkingston.com