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Emotional Intelligence (EI) is about being able to control your own emotions and the emotions of others.  Having emotional intelligence means being emotionally aware, able to identify, harness and apply those emotions to tasks like thinking and problem solving. Emotionally intelligent people will also have the ability to manage their own emotions and the emotions of others.  For example, having the ability to cheer someone up or calm someone down.
Top Stories: Lodging & Gaming
Recent and Revealing Airbnb Case Studies
Airbnb is more than just a game changer for the hotel industry. It may just be the harbinger of doom with many citing it as having dire effects on a property's long-term revenues and overall asset value. The worst about all this is that it is largely our own fault by not innovating fast enough to keep up with the changing desires of the modern traveler.
(Hotels Magazine)   Read the complete article
The Hoteliers Wake-Up Call
Alarm bells are ringing everywhere as new technology permeates the hotel industry in a big way. Hoteliers, at times, have tried to turn a blind eye to transformative change due to the old saying "If it is not broken, why fix it?" Well, technology is moving so quickly that embracing this change has to happen, and it has to happen now.
(HospitalityNet)   Read the complete article
What Marriott Learned From Its Facebook Messenger Missteps
Marriott's first foray into Facebook Messenger in March 2016 was a complete disaster. Retargeting customers with ads in Messenger rather than their news feeds immediately misfired, with these ads sliding into customers Facebook inboxes to make unsolicited suggestions. Customers who had recently browsed through rooms at Courtyard Marriott Chicago online, for example, were sent personal messages asking if they still wanted to book a room.
(Digiday)   Read the complete article
Top Stories: Human Resources
Hillary Clinton vs. Donald Trump: Where The Candidates Stand on Employment and Jobs
From the deficit to education to immigration, countless issues polarize America's two major political parties. But Democrat and Republican voters do agree on the importance of a handful of issues, and employment and jobs is a big one. According to the Gallup's Election Benchmark Survey, 88% of Democrat-leaning voters and 80% of Republican-leaning voters call the issue of above average importance. Given the weakness of wage growth and job creation since the Great Recession, it's obvious why both sides of the aisle agree on the magnitude of this issue.
(Forbes)   Read the complete article
Have Performance Reviews Outlived Their Usefulness?
Ahead of IBM, other organizations have bravely taken a moment to reevaluate performance evaluations. Last August, GE reported its decision to scrap formal, annual reviews for all 305,000 employees, replacing those evaluations with "touchpoint" discussions between managers and employees about goal progress. Instead of performance scores or rankings, it introduced PD@GE, an app to help employees, managers, and teammates share feedback for continuous improvement.
(HR Daily Advisor)   Read the complete article
The Future of Work is 'Remote.' How You Can Build a Killer Remote Team
Think: communication, trust and company culture as three keys to building your team. Each year more companies are choosing to leave the office behind and create a remote team. Trello and Github are just two examples of businesses, creating virtual offices that allow workers from all over the world to join.
(Entrepreneur)   Read the complete article
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