2020 New Year New Decade New Vision for GMS
2020 is off to a fantastic start here at GMS! First and foremost, we want to thank you for your business and loyalty to our organization. We have gone through many changes in the past 6 months that we believe will bring enhanced service levels and an overall better experience for you and your customers.
We are very happy to announce that Robert Few is serving as our new President. Robert joined our team in December of 2019 and has already made a tremendous impact across the business. Many of you may already know Robert from the industry and for those that don’t know Robert we invite you to meet him this year at industry events like the CAA Palm Springs event in May and ESX in June. Robert wants to hear from you so please reach out with any feedback or concerns around how we can make GMS better for you.
In January, Robert kicked off the new year with our team and provided our business with a fresh, new vision that will be guided by obsessing over our customers. Our team members have all been empowered to act like owners of the business and do what is right for our customers every single day. We also have a goal to make GMS the best place to work and we are providing new opportunities for leadership development and education for our team. We are confident that you will feel the positive impacts of our new vision as we move through 2020 and beyond!
We have big plans for GMS moving forward and these plans will be executed by developing deeper respect, trust and kindness both internally across our team, and together with our customers. GMS is on track to grow 15% in 2020, all while improving our service levels, providing you with better dealer automation tools and finishing up some of our system conversion activities that began in 2019.
GMS leadership is committed to re-investing in our business. In 2020 we will be updating our office for our employees and investing in additional education and training for our team members. In addition, we are upgrading our IT systems, deploying a new billing system that will integrate with our automation system more seamlessly and we will have a fully operational disaster recovery site completed in 2020.
We have heard the rumors too, so we want to address them head on. The owners of GMS are committed to building our organization for many years to come and passing it on to the third generation down the road. GMS is not for sale and you have our commitment that we will be serving you and your business for decades to come.
The future is bright for GMS and our team is re-energized to provide you with the industry’s best monitoring services. Great partnerships are built on trust, respect and collaborative communication. Let us know how we can be an even better partner and how we can help your business moving forward.