MARCH 27, 2020
Dear Resident:

This is a special edition to provide you with the most up to date information I have on the COVID-19 virus. Please read and visit the City of Mississauga COVID-19 site as well as the Region of Peel Health site for ongoing information. This newsletter is a packed one with as much information as we have available today. Please feel free to share it and let me know if you have any questions.

As we work our way through this difficult time, I want to thank all those who are working to ensure we have food, power, water, medications, waste collection, transportation and other essential services. The health care workers who are on the front line every day and our emergency responders like Fire, Police and Paramedics work tirelessly to keep us healthy and safe. Please take a moment to publicly thank them on your social media networks.

It is a hard time for everyone and our Councils at the City and Region are finding as many ways as we can to assist our citizens. These include deferring taxes, water and stormwater payments, free transit and waiving sign and parking by-laws. As things are changing almost daily, we are continuing to meet through virtual means to make the right decisions for you all. We have been hosting tele-town hall meetings as well as direct virtual meetings with the business community; I have held a meeting with our tourism partners and next week the Mayor is holding virtual meetings with ratepayers and seniors organizations. Please see dates and times for future meetings below.

I continue to share information on my Facebook and Twitter feeds to keep you up to date and I am in constant contact with our staff asking questions and making suggestions.

I want to particularly stress the importance of Physical Distancing. We have closed all our park equipment like playgrounds and skate parks, etc. Please keep your children off these as they are a means of spreading the virus. I know the giant chairs are fun for all but these also are off limits right now. Go out for walks but maintain that 6' distance from everyone!!

As always you can contact me for assistance on any city or region issue at pat.saito@mississauga,ca, by phone to 905-896-5900 at any time and my staff and I will be pleased to help you.

COVID-19 Update
Information at Your Fingertips
Important Websites

Important Phone Numbers

  • Mississauga 3-1-1 or 905-615-4311 (outside City Limits) available 7am - 7pm
  • Peel Public Health  905-799-7700 Monday - Friday 8:30am - 4:30pm
  • Peel Regional Police Non Emergency Line: 905-453-3311
  • Telehealth Ontario 1-866-797-0000 Toll-free TTY:1-866-797-0007

Important Dates

Wednesday April 8th at 7pm
City of Mississauga Teletown Hall (more details in the coming days)

Every Wednesday
Mississauga City Council Meeting ( click here for livestream)
City of Mississauga
State of Emergency

On March 23rd, 2020, Mayor Crombie declared a State of Emergency in the City of Mississauga in consultation with Mississauga City Council and the Office of Emergency Management. The declaration supports the Province of Ontario’s and Region of Peel’s efforts to contain the spread of the COVID-19.

Declaring an emergency under s 7.0.1 (1) of the  Emergency Management and Civil Protection Act  provides the City of Mississauga with options to protect the health and safety of individuals and families living in Mississauga.
COVID-19 Telephone Town Hall

The City of Mississauga held a Tele-Town Hall session on Friday, March 20 to address concerns surrounding the COVID-19 virus and inform the public about what the City is doing to protect their health and safety.
You can listen to the audio from the Tele-Town session by clicking here .

Stay tuned for more details on the upcoming Telephone Town Hall at 7pm on Wednesday April 8th, 2020.
Which tax payments are being deferred for 90 days?
The Interim Tax instalment due dates of April 2 and May 7 have been deferred to July 2 and August 6 respectively. All monthly Pre-authorized Tax Payment (PTP) withdrawals planned for the months of April, May and June will be deferred to July, August and September.

I’ve sent in post-dated cheques, when will these be cashed?
Post-dated cheques for the April 2 and May 7 instalments will now be processed on July 2 and August 6 respectively.

What if I want to make tax payments on the original due dates.
Payments made at financial institutions, through online banking or dropped off at the drop box located on the north side of the Civic Centre will continue to be processed. 

Can my post-dated cheques for April and May still be cashed on the original due dates.
No, these will be held and cashed in July and August. Payments can be made at financial institutions, through online banking or dropped off at the drop box located on the north side of the Civic Centre. Please notify the City at to remove your original post-dated cheques for the deferred deposits.

Can I keep my pre-authorized Tax Payments (PTP) the same as originally billed?
No, these will be deferred. Payments can be made at financial institutions, through online banking or dropped off at the drop box located on the north side of the Civic Centre. If payment is received prior to the new PTP withdrawal date then the scheduled withdrawal will not occur.

How will this deferral impact my monthly PTP for the Final Tax Billing starting in July?
The Final Tax instalment and PTP due dates have not yet been established. The deferral of the interim payments will be taken into consideration when setting these dates. As all taxes must be collected in the calendar year, final billing PTP instalment amounts will have to be adjusted.

How can I find out how much I owe and when it’s due?
Taxpayers can use the on-line Tax Self-Service ( click here ) at to access their tax account information or contact the Customer Service Centre by calling 3-1-1, or if calling outside City limits call 905-615-4311.
The City's Miway transit remains remains committed to providing city-wide transit service and supporting the social distancing efforts recommended by Peel Public Health and the provincial and federal governments.

         Effective Saturday, March 21:
o     No fare payment will be required until further notice.
o     Monthly PRESTO pass holders will be notified of the status of their March and April pass in the coming weeks.
o     Customers will board from the rear doors only until further notice.
o     Customers with accessibility needs requiring the use of the ramp may continue to use the front doors.
       Effective Monday, March 23 :
o     MiWay will implement service reductions on several routes due to reduced customer demand in response to COVID-19.
o     Planned Service Adjustment: click here for more details
o     These reductions are in addition to daily service adjustments that will continue based on transit operator availability and ongoing customer demand.
        Effective March 20 parking enforcement for the following is suspended:
o    5 hour on-street parking
o    15 hour on-street parking
o    Overnight (2:00 – 6:00 a.m.) parking
o    Complaints for these violations are not being accepted
o    These parking offenses may be enforced in exceptional circumstances

If you have any questions about these changes, please call 3-1-1.
City of Mississauga Closes Playgrounds, Courts and Leash-free Zones

Effective today, all facilities within the City’s 500+ parks are closed to the public to help prevent the spread of COVID-19 including:
  • Playgrounds
  • Outdoor Fitness Equipment
  • Sport Courts
  • Leash-free Zones
  • Picnic Shelters
  • Skateboard Parks

Signage at all City parks indicating these closures will be installed by the end of the week. Please call 311 to report non-compliance. For more information, click here .
City Launches Online COVID-19 Resources for Mississauga Businesses

The City of Mississauga’s Economic Development Office has launched a new dedicated online resource for the business community in response to the COVID-19 pandemic. The web portal will be a one-stop site for businesses to get the latest information on government updates, relief packages and services offered by the City. Click here to visit the portal .
City of Mississauga Closures and Cancellations

All facilities, including those listed below and public counters, are closed to the public at the end of Wednesday, March 18 through to April 5. Please note that this date will be extended as required.
  • Active living centres
  • Arenas (including Vic Johnston Arena)
  • City Hall
  • Community centres
  • Fitness centres
  • Indoor pools
  • Libraries
  • Living Arts Centre
  • Meadowvale Theatre
  • Mississauga Provincial Offenses Courthouse
  • Mississauga Seniors’ Centre
  • Museums (Benares and Bradley)
  • Outdoor rinks (Burnhamthorpe, Celebration Square, Woodhurst)
  • Paramount Fine Foods Centre
  • Playgrounds and other facilities within City parks
  • Riverwood Conservancy
  • Small Arms Inspection Building

The City will continue to deliver essential services including Fire, Transit, Works Operations & Maintenance, Animal Services, Regulatory Services, Building Permits/Inspections, Site Plan Applications, OPAs & Rezoning Planning Applications, Security Services as well as Administrative/Technical functions related to preserving safety and public trust.

All scheduled volunteer shifts have been cancelled effective immediately until April 5 and no new volunteer opportunities are available at this time.
Region of Peel
Quick Info

Trillium Health Partners Assessment Centres (Mississauga)

Mississauga Hospital
Clinical Administrative Building
15 Bronte College Court
Mississauga, ON J4Y 0K7
Credit Valley Hospital
Valley House
2200 Erin Mills Parkway
Mississauga, ON L5M 7S4

Have questions about getting tested for COVID-19?
Call Peel Public Health 905-799-7700

Region of Peel announces financial relief measures due to COVID-19

At the Region of Peel Council Meeting on Thursday March 26th, I moved a motion regarding assistance for residents which passed unanimously:
  • Deferring the water and wastewater rate increase scheduled for April 1, 2020 to July 1, 2020.
  • Introducing a 91-day grace period for water bills due from April 1 – June 30. During this time, no late payment charges will be applied. The grace period will take effect immediately. Customers who are currently on a pre-authorized payment plan can contact us at 905-791-8711 or email to change scheduled payments.
  • Waiving fares for TransHelp passengers.

This also applies to the City's stormwater charges on your water bill and City Council passed a motion to defer these also at our meeting on March 25. These measures are intended to provide relief to our taxpayers and ratepayers during this difficult time.
Region of Peel Waste Update

At the same Region of Peel Council Meeting on Thursday March 26th, I moved a motion that allows the Commissioner of Public Works to adjust waste management services, as required, in response to COVID-19 to ensure the safe and efficient delivery of waste management services, support physical distancing and protect the health and safety of workers and residents.

In addition, any major decisions regarding a change in Waste Management Collection must be brought to the Members of Regional Council prior to their implementation for consultation.
Other Important Region of Peel Information

  •  Non-compliant Businesses: Let’s all do our part to keep one another safe and healthy #COVID19. If you notice any businesses that are non-compliant under the Province’s state of emergency order, please report to the Peel Regional Police non-emergency line at 905-453-3311

  • Door to Door Fraud: Please be aware of any potential door-to-door or phone call fraud in the Region of Peel. Peel Public Health does not ask for credit card or health card information in communicating test results related to #COVID19.
  • Getting Outside: When going outside to get some fresh air at your local park, we encourage residents to practice physical distancing, keep to small groups & avoid frequently-touched surfaces like playgrounds & outdoor fitness equipment .
  • Avoid Gatherings: While we encourage getting fresh air, be sure to practice physical distancing. Region of Peel Public Health strongly recommends avoiding gatherings in public settings, such as malls, stores, playgrounds & park play structures.

According to Peel Public Health, the best way to prevent the spread of respiratory viruses such as COVID-19 is to:
  • Stay home if you are sick.
  • Avoid close contact with people who are sick.
  • Cover coughs and sneezes with your sleeve.
  • Wash your hands with soap and water or with alcohol-based hand rub.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Clean frequently touched objects and surfaces.

For the most up-to-date information on the Novel Coronavirus (COVID-19) visit Peel Public Health at .
Province of Ontario
Province of Ontario Declares Essential Businesses Only

Premier Ford announced a mandatory shutdown for all non-essential services in the province of Ontario. For a full list of essential services, please click here .

The Province has launched a toll free hotline provide support to Ontario businesses who have questions about the province's recent emergency order to close at-risk workplaces following recommendations by Ontario's Chief Medical Officer of Health.

Businesses can call the Stop the Spread Business Information Line at 1-888-444-3659. 
Help is available from Monday to Sunday, from 8:30 a.m.―5:00 p.m.
Councillor Pat Saito | City of Mississauga | 905-896-5900 | |