CIE Partner Connection

December 2025

Dear CIE Partner,

Sending you cheerful wishes and warm season's greetings! As we reflect on the year, we want to express our sincere gratitude to the community of partners who make our work possible.

This holiday season, we are especially thankful for your partnership and engagement. Thank you for participating in conversations, attending CIE Partner gatherings, contributing your insights during our community voice affinity groups, and, most importantly, for being part of the CIE Movement.

Whether you’ve been with us from the beginning or joined us recently, we truly value your presence in our community and the role you play in building stronger, healthier connections.

In December, the 211/CIE San Diego support team will be taking time to slow down, reset, and prepare for next year.

Our office will be closed on the following dates:

December 24, 2025
December 25, 2025
December 31, 2025
January 1, 2026

During this period, we encourage you to visit the CIE San Diego website to access online training and guides, including password troubleshooting and other resources. We look forward to resuming a smooth and seamless support experience when we return.

We hope this holiday season allows you to rest, reset, and renew your mind, body, and spirit. May the year ahead bring continued collaboration, resilience, and shared progress in our efforts toward a safe and thriving community.

With gratitude and warm wishes,

The 211/CIE San Diego Team

TOGETHER, WE MAKE ACCESS POSSIBLE

Informational Workshop: Bringing Services to Oceanside

211 San Diego & Community Information Exchange Partners came together to host an Informational Workshop at the Lived Experiences Community Center located in Oceanside, CA!

We met with community members and had the opportunity to share out various access points to resources & services available within the County of San Diego. Many resources were shared, including how clients & community members can gain further access to CalFresh & Medi-Cal via the 211 San Diego Enrollment Team.

North County Residents also learned that they could visit any TrueCare Clinic to receive access to wellness services & specialty care. All patients will be met with compassionate care regardless of insurance status. Our partners at San Diego Gas & Electric (SDGE) also shared how clients may qualify for discounted programs like the Medical Baseline Allowance Program & CARE Program, which provide discounted rates for residents’ energy bill. Family Health Centers of San Diego PACE was also on hand to share more about the Program of All-Inclusive Care for the Elderly which offers programs & services like; dental, in-home care, and mental health services.

We would like to sincerely thank Lived Experiences for allowing us to co-host this opportunity in partnership with their organization. It was truly a privilege to host dialogue and answer important questions in real-time. We witnessed our partners accepting applications on the spot and ensuring clients that there would be follow-ups to ensure connectivity to resources & services.

Concluding the workshop, we also had the wonderful opportunity to “break bread” and connect with our clients & community members over a shared meal. Workshop attendees visiting the L.E. Community Center also left with food, diapers, informational flyers, and knowing that our partners genuinely care for their well-being.

We also want to thank all partners in attendance, and we look forward to partnering in more community efforts to further elevate what is available in San Diego!

WELCOME TO CIE

URBAN STREET ANGELS

WELCOME TO CIE

PAIR TEAM

PROGRAM SPOTLIGHTS

RideFACTNOW

Provides same-day, on-demand paratransit for San Diego County residents who are wheelchair users and require a specialized Wheelchair-Accessible Vehicle (WAV). Service is available on as little as one hour's notice.

Serves San Diego County

How to Refer in CIE

Sign in to CIE Partner Community
Search/Create Client
On the client record, click on "find referral."
Search "RideFACTNOW."
Send Direct Referral

Housing Instability Prevention Program (HIPP)

The Housing Instability Prevention Program offers a flat-rate shallow subsidy for up to 24 months and provides assistance for housing-related expenses such as past-due rent and past-due utilities. The goal of the program is to achieve housing stability independent of the subsidy.

Offers time-limited rental assistance to help households experiencing an eligible housing crisis and at risk of homelessness pay rent and other housing-related expenses.

Accepts referrals for the following priority populations:

• Participants with disabilities

• Families with children (ages 0-17)

• Head of Household Transitional-aged youth (TAY), ages 18-24

• Head of household aged 55 and older

Serves the city of San Diego and the 92037 zip code.

How to Refer in CIE

Sign in to CIE Partner Community
Search/Create Client
On the client record, click on "find referral."
Find "Housing Instability Prevention Program."
Send Direct Referral

CIE PLATFORM UPDATE

Improvements to 211/CIE Referral Search

The 211/CIE San Diego referral search has been updated

with a focus on improving the mobile experience and aligning the desktop design for consistency.

The core functionality remains unchanged, while enhancements streamline navigation, improve the display of results, simplify filters, and make categories easier to understand and explore.

LEARN MORE

START YOUR SEARCH

Important Medi-Cal Updates Ahead:

What Members Need to Know

Major updates are coming to Medi-Cal that may impact seniors, people with disabilities, and undocumented adults.

Most members will keep their current coverage and continue to have access to medical, dental, vision, mental health, and preventive care services—including doctor visits, prescriptions, hospital stays, and more to support your overall health.

However, some groups will see changes starting in 2026 and 2027.

Changes include:

Asset Limits Returning: Starting Jan. 1, 2026, Medi-Cal will again consider assets (like savings or extra vehicles) for seniors and people with disabilities.
Enrollment Freeze: Undocumented adults (ages 19+) not currently enrolled won’t be able to newly sign up for full-scope Medi-Cal beginning in 2026.
Dental Coverage Ends: As of July 1, 2026, non-emergency dental care will no longer be covered for undocumented adults.
Monthly Premiums Begin: Starting July 1, 2027, certain undocumented adults must pay $30/month to maintain full-scope Medi-Cal.

Current Medi-Cal members are encouraged to renew on time to maintain their coverage. They should watch for mail and respond promptly to renewal packets or letters from their health plan or local county office.

LEARN MORE

CIE PARTNER MEETINGS

JOIN US AT THE NEXT CIE GATHERING

January 22, 2026 / 9:00 am to 10:00 am

The CIE Partner Network works to improve the overall service delivery system for clients. Our meeting provides a forum for partners to share updates about ongoing CIE initiatives, share trends in our community, and collaborate on how we as a network are leveraging our partnership, data sharing, and the CIE technology platform to address the social determinants of health and increase health equity.

Join us for a range of content. Each month, we may dive into the latest technology projects, elicit feedback on the platform’s care coordination tools, or spotlight programs and supports for unique populations. The partner gathering is a space to engage with peers across our shared network. Join us on the 4th Thursday of every month (except November and December) at 9:00 am via Zoom.

MEETING SLIDES AND NOTES

CIE Office Hours

Book a meeting with the CIE

Partner Experience Team!

Need a refresher on what CIE is and its functionality?
Interested in getting more referrals for your services?
Want to send direct referrals to other service providers?
Want a one-on-one call with our team to learn more about how you can leverage or expand the use of CIE?

Hours: 8:00 a.m. - 5:00 p.m., Monday-Friday.

Live Support: Office Hours

Email: ciehelpdesk@211sandiego.org

CIE HELP DESK

SUPPORT

TRAINING

POST YOUR EVENT

211 San Diego Community Calendar

211 San Diego has an upgraded Community Calendar where you can share your events for free!

To start submitting events, you must first create an account. Events that align with the inclusion requirements will be published.

SUBMIT EVENT HERE

BROWSE EVENTS

Resource Updates

Thank you for listing your agency and program(s) in the 211 San Diego/Imperial County Resource Database. We appreciate you!

We would not be able to provide accurate referrals without your commitment to providing us with the most up-to-date information.

Search for your services in the 211 San Diego resource database or sign in to the partner Community to update your existing programs and services.

For help resetting your password, click here. For support with updating your services, please contact the 211 San Diego resource team at 858-300-1200, Monday-Friday, 8:00 a.m.-4:30 p.m. PST, or email resourcecenter@211sandiego.org.