April 13, 2020
Dear DC Chamber of Commerce Community,
At Washington Gas, we recognize the stress and strain that the Coronavirus (COVID-19) pandemic is causing across our country and in the DC community we’ve called home for more than 171 years. During these challenging times, all of us are feeling the impact of an unprecedented public health situation.
As we navigate these difficult days together, we want to share the steps we have in place and resources available to support our customers and neighbors in DC. We are committed to ensuring our highly valued customers are connected and informed while facing this uncertain period. Importantly, we want to make sure they continue to have the natural gas service they rely on for so many essential needs.
Suspending Disconnections, Waiving Late Fees --
Washington Gas has suspended service disconnections and we are waiving late fees on customer bills until we get past this crisis.
These actions are automatically in place and do not need to be requested.
Donations to support COVID-19 support efforts led by local non-profits
-- Washington Gas is working to get much need financial resources in the hands of organizations working to meet the growing needs caused by this pandemic. We have provided $150,000 to eight non-profits in the DC-area that are providing essential goods and services to our neighbors in need. This is a first round of ongoing contributions that are part of a $1 million commitment by our parent company AltaGas to support community partners across its utilities’ operating regions during the Coronavirus pandemic.
Call center delays are possible so customers are encouraged to use our self-service options online --
While customer service remains a priority, customers may experience longer than normal hold times. We ask customers to call only if absolutely necessary. This crisis is placing additional strain on our systems and workforce, and we apologize for any inconvenience. We are limiting our service orders to emergencies and service turn-on requests only and deferring routine service visits at this time.
For your convenience. most billing-related inquiries can be managed online
to make payments and access information and updates on your account. Our free, E-bill service is also accessible
Expect to see us in your neighborhood --
Whether responding to emergency calls 24 hours a day, 7 days a week, or performing essential construction and system maintenance, our work continues. We ask that you give our crews the space they need to work by always maintaining appropriate social distances from our workers (6 feet or more). Our crews are instructed to follow precautionary protocols when performing work on location. Most of the infrastructure work we perform in DC neighborhoods does not require entry into the home and should not result in an interruption of service.
Tips to avoid scams
-- Scams are on the rise now, especially when people are feeling vulnerable about their financial circumstances. We advise customers to be on alert for potential scams targeting utility customers during the pandemic. Visit
for tips to avoid scams.
Assistance to pay energy bills for customers in need –
We remind customers that budget plans are available for eligible customers to spread the cost of their energy bill, apply discounts, use deferred payment options, or receive funds to supplement government energy assistance, among others. For a list of payment assistance plan options, click
-- If you think you smell gas or are experiencing a natural gas-related emergency, please call 911 and then call us at 1-844-WASHGAS (927-4427). We are available 24 hours a day, 7 days a week to respond to emergency calls.
We are promoting these programs and other notifications through regular communications outreach to customers and community partners. Please share this information with your contacts. For more information, visit our Coronavirus Alert
While this pandemic is disrupting our lives, we are doing all we can to support our community through this crisis. Together, we will endure and emerge a stronger community.
Blue Jenkins, President