For immediate release

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Contact: Xiomara Henriquez-Ortega, Manager of Administrative Support 

Community Action Partnership of San Bernardino County

xhenriquez@capsbc.org 

(909) 723-1525

Water Bill Assistance is Available at

Community Action Partnership of San Bernardino County (CAPSBC)

San Bernardino, CA, (March 27, 2023) – Community Action Partnership of San Bernardino County (CAPSBC) is helping residents with their water or wastewater bill(s) through its Low-Income Household Water Assistance Program (LIHWAP).

LIHWAP is a federally funded program that offers a one-time payment, up to a maximum of $2,000, to help residents pay their current or past-due water or wastewater bills they have accrued. There is no date restriction for when the overdue amount occurred. 

San Bernardino County households may qualify for assistance if:

• Their total household gross income is at or below 60% of the State Median Income or a household member is a current recipient of CalFresh or CalWORKs.
• ​They receive service from a participating community water system or wastewater treatment provider (private wells and septic excluded).

Renters may also qualify if:

• Their water and/or wastewater bill is included in their rental payment, and they are past due on rent.
• The application for renters will require additional steps as they must complete an agreement with their landlord to apply for the benefit amount.

Current Income Guidelines:

Residents with Disconnect & Shut Off Notices​:

Applicants who are in danger of getting services disconnected, or whose services have already been disconnected, can submit the application as soon as possible with all the paperwork to be processed for immediate assistance.

Qualifying Amount:

Households that qualify for LIHWAP could reduce their water or wastewater charges, or both if their bills include both services, by up to $2,000.

Once an applicant is found eligible, a credit will be applied to their water and/or wastewater bill within 45 days or less​. CAPSBC staff will send a pledge to the water company or wastewater treatment provider with the approved amount, however, this does not always stop or prevent disconnections if the non-payment process has been too long. ​

To schedule an appointment, San Bernardino County residents can call 909-723-1500.

Applications can also be submitted via fax, email, in-person, or mailed in.

Fax: 909-723-1609

E-mail: utilityassistance@capsbc.org

Mail: ​​Attn: LIHWAP PROGRAM​

696 S. Tippecanoe Ave​

San Bernardino, CA 92408-2607



In-person: 696 S. Tippecanoe Ave​

San Bernardino, CA 92408-2607

Monday to Friday - 8:00 a.m. to 5:00 p.m.

About Community Action Partnership of San Bernardino County 

Community Action Partnership of San Bernardino is the designated Community Action Agency for San Bernardino County and is charged with providing programs and services for over 800,000 low-income individuals and families to help lift them out of poverty. CAPSBC has been serving San Bernardino County since 1965. CAPSBC provides resources and opportunities to low-income residents to improve their lives, contribute to their communities, and offer a return on investment for our county. Core programs include Family Development, Energy, Education and Environmental Services and the Food Bank. 

For more information, please call 909-723-1500 or e-mail info@capsbc.org or visit our website www.capsbc.org

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