Hosted by Mayor Schroeder and City staff, U.S. Secretary of the Interior Deb Haaland (center) and other dignitaries visit the VenturaWaterPure program-Dec 2023

General Manager's Message

Happy Holidays Ventura. May you be busy sharing special moments with your friends and family. Recently, Ventura Water and city staff had the privilege of hosting a special visit from U.S. Secretary of the Interior Deb Haaland, Principal Deputy Assistant Secretary for Water and Science Michael Brain and U.S. Congressman Salud Carbajal to the VenturaWaterPure program. It was an honor to hear from such distinguished representatives that Ventura is on the right track toward securing a sustainable water supply for future generations. It was a proud moment to see staff and the community be acknowledged for their forward-looking implementation of potable reuse — the reclamation of our local water resources. 

Information about VenturaWaterPure is available at our website and we are bringing more information to the Water Commission and the City Council in the next couple of months. Please note that City Council meetings have moved to Tuesday nights at 5:00 pm and we have changed Water Commission meetings to every 4th Monday at 5:30 pm. Ventura Water staff are always ready to answer questions for you and assist with any water and wastewater related concerns. Contact us at (805) 667-6500 or send us an email at


Gina Dorrington

Holiday Closure

In observation of the holidays, Ventura Water’s Customer Care office will be closed Monday, December 25, 2023 through Monday, January 1, 2024.


Customers can make a one-time water bill payment by calling (844) 278-9127. For additional water bill payment options, please visit

For water related emergencies please call (805) 650-8010.

For additional information on City Hall’s Holiday Schedule, visit

Environmental Services Supervisor Stephen Glenn in the Ventura community-2023

Ventura Water - In Focus

Continuing our series about the people and systems that keep Ventura Water flowing, this month we focus on one of the most basic premises of sound water resource management—water conservation. The Conservation Team’s goal is to help Ventura Water’s customers meet or exceed water conservation regulations that have become more vital and stringent, in our mostly semi-arid state. Ventura Water has implemented successful water conservation programs for over 30 years, from offering rebates and incentives when customers purchase low water use appliances or when they remove water thirsty lawns, to providing residents with low flow showerheads or toilet leak detection kits. Since education is a big part of best practices to improve water efficiency, public outreach plays a large role in this team’s efforts. Water conservation outreach takes many forms—from engaging the public at local events, distributing a monthly newsletter, maintaining a social media presence, and connecting with local businesses and civic groups, to organizing tours of the Ventura Water Reclamation Facility.

Stephen Glenn has worked for Ventura Water for four years, first as an environmental services specialist and most recently as the environmental services supervisor. He holds a Bachelor of Science degree in water resources management from Sonoma State University and gained ten years of experience in water use efficiency before joining Ventura Water. Leading a team of three, besides overseeing multiple outreach programs, Stephen is instrumental in reporting indoor and outdoor water consumption to state regulators. He also contributes to future planning documents including an Urban Water Management Plan, submitted to the State Water Resources Control Board every five years, and an internal document, the Water Use Efficiency Plan. And Stephen is always on the lookout for the latest innovations and programs to help the City reduce or be more efficient with water usage. Future projects may include dedicated irrigation meters since outdoor water use can amount to 50-75% of the City’s water consumption.

When asked about the most challenging part of his job, Stephen says it is keeping up with the regulations coming from the State of California, which tend to evolve and change. His favorite part of his job is performing a wide variety of tasks, and he appreciates the opportunity to gain on-the-job knowledge from his coworkers.

Next in our series focusing on the staff and systems that make up Ventura Water, we will look at several small but mighty teams that support our mission to provide safe and reliable water and wastewater services to our community

Mixed Liquor

Mixed liquor is created when raw wastewater is introduced into an aeration tank, where it is mixed with activated sludge. This complex mixture plays a vital role in the removal of organic matter and pollutants from wastewater. It consists of a variety of microorganisms that originate from the activated sludge including bacteria, fungi, and protozoa—all of which break down and metabolize organic contaminants. This biological process, known as the activated sludge process, effectively reduces the levels of organic pollutants and nutrients present in the wastewater. The mixed liquor undergoes a series of treatment stages (aeration, settling, and recycling) to separate the treated wastewater from biomass. After filtration and disinfection, the clarified effluent can be discharged to receiving waters or further treated for beneficial uses, like potable reuse.

Mixed liquor is a critical component of wastewater treatment, enabling the removal of contaminants and the production of clean water for environmental preservation and human use. However, microorganisms used in this process can be sensitive to toxins and contaminants, so take care to never send toxic substances like pesticides, garden chemicals or used motor oil, down the drain. You can do your part when you only flush the 3 p’s- pee, poo and (toilet) paper.

For more information, please visit our Think Before You Flush webpage.

Employment Opportunities

View current employment opportunities with the City of Ventura here.

No December Meeting & 2024 Schedule Change

Beginning in 2024 the Water Commission will be held on the 4th Monday of the month, (a change from the 4th Tuesday). The public is invited to join us in-person for the next Water Commission Meeting on Monday, January 22, 2024, at 5:30 p.m. at the Ventura City Hall, Community Meeting Room, Second Floor.

Click here for meeting agendas and more information.

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