In case you were unable to make it to one of our recent community meetings, we wanted to give you the opportunity to hear from Padre Dam's General Manager Allen Carlisle. Watch the video below to learn more.
Padre Dam's Proposed Rates Explained
Notice of Public Hearing On Rates
Padre Dam's Board of Directors will be holding a public hearing this Wednesday, June 21 at 6pm in the Boardroom of our Customer Service Center, located at 9300 Fanita Parkway, in Santee, to consider the adoption of water and sewer rates and service charges. The proposed rates and charges would be implemented between 2017 and 2022. For more information on the proposed rates, watch the video above or visit www.padredam.org.
Warning: Phone Scam
Water customers have recently reported being solicited by scammers calling and asking for updated credit card information for water bill payments. Padre Dam staff will never call and demand credit card information or payment over the phone. In these recent cases, it appears that Padre Dam phone numbers have been spoofed to appear as a call from Padre Dam when in fact it is not. In the field, Padre Dam staff will always carry an identification badge and drive a Padre Dam vehicle. If you ever want to confirm identity of an employee in the field or on the phone, please contact Padre Dam directly at 619-258-4600.
View Your Water Use Online
Padre Dam'sAquahawk customer portal allows you to monitor your water use and view estimated billing information. You can set a water use threshold - in water use or in dollars - and receive text, email or phone alerts to let you know when you hit your threshold. You can also view current bill estimates for water used to date.
All you need is your name, phone number, email address and 14-digit water account number. If you are a current e-bill customer, simply log-in to your account for access to Aqauhawk.
Padre Dam's mission is to deliver high quality water and wastewater services and exceptional customer service to you at the lowest possible cost. Padre Dam does not and cannot make a profit on the water and sewer services it provides.