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Collections outreach to customers with past-due balances began on January 5, 2026, as part of WSSC Water’s extensive outreach efforts to connect customers with financial resources and flexible payment plans to help manage their water/sewer bills before a service disconnection. Late fees were also reinstated at that time.
This extensive, multi-month outreach process includes multiple steps designed to contact customers and provide opportunities to resolve outstanding water/sewer bills before a service disconnection. Customers will receive automated phone calls and mailed notices as part of this outreach. WSSC Water is prioritizing accounts for collections outreach based on the amount owed and delinquency duration.
Following the extensive outreach process, WSSC Water will resume service disconnections for accounts with past-due balances starting on March 1, 2026, for commercial customers and April 1, 2026, for residential customers.
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