WaterRemarks -- April 2021
News and views from customer experience advisory firm Watermark Consulting
Jeff Bezos
Jeff Bezos Just Signaled A Huge Shift In Amazon's Longstanding Mission
How important is the employee experience to a company? With a notable tweak to its core mission, Amazon's CEO signals that, for long-term business success, it's not enough to just be customer-centric.

[4 minute read]
Jon Picoult
Watermark Founder Jon Picoult Featured On ExPEERience Podcast
Watermark's Jon Picoult is one of just a dozen worldwide CX experts featured in the inaugural season of SAP's ExPEERience podcast. Listen to all six episodes for fascinating insights around the what, why, and how of customer experience.

[30 minute episodes]
Resignation Letter
The Toxic Effect Of Employee Turnover
From the WaterRemarks Classics Archive: It might not be the most glamorous business strategy, but effective management of employee turnover can make or break a company's customer experience.

[3 minute read]
Calendar flipping
ICYMI: Last Month's Edition Of WaterRemarks
Did you miss out on last month's edition of WaterRemarks? No worries, here's a link to access the newsletter, along with its top story: "The Key To Continuous Business Improvement? Think Like The NTSB."

THE LAST WORD
“Your goal should be to create value for everyone you interact with. Any business that doesn’t create value for those it touches, even if it appears successful on the surface, isn’t long for this world.”

-- Jeff Bezos, Amazon Founder & CEO, in his April 2021 Shareholder Letter
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