What The Last Recession Reveals About Surviving The Current One
It's official: The longest economic expansion in American history came to an end in February. How can businesses best weather the current recession? Data from the last downturn offers some important clues.
Insurance companies, citing policy fine print, say they're not responsible for the impact of Covid-19 business interruptions. But as Watermark founder Jon Picoult explains in this article for Carrier Management magazine, insurers are responsible in one important respect.
Sometimes the hardest part about launching a Customer Experience (CX) improvement program is knowing where to begin. Here's how one company used Watermark's "CX JumpStart" service to develop a CX strategy that paved the way for future success.
Did you miss out on last month's edition of WaterRemarks? No worries, here's a link to access the newsletter, along with its top story: "The Inconvenient Truth About Customer Experience Strategies."
