Now more Pasadena customers may qualify for PWP's low-income offerings. PWP recently received City Council approval to expand the eligibility level and increase the monthly benefit amount for the Electric Utility Assistance program, effective July 1, 2019.

Part of PWP's mission is to provide reliable water and power to all of its customers, and on a fixed income - keeping the lights on can sometimes be a challenge. The current monthly basic benefits is $7.50. With this increased assistance, low-income customers between the ages of 18 and 61 can receive a $10 or more discount on their utility bill.

PWP also offers income assistance for low-income seniors and those with permanent disabilities.

Pasadena Water and Power is pleased to announce that the tap water in Pasadena continues to meet all drinking water quality standards set by the Environmental Protection Agency and the State Water Resources Control Board.

The 2018 Consumer Confidence Report on Water Quality contains important information on water supply sources, drinking water contaminants, and water quality data for the City of Pasadena. The report is now available for reading online and hard copies will be available at all Pasadena libraries, community centers, and Senior Center starting on July 1, 2019.

Through Regulation 21 (Electric Service Requirements), PWP provides guidance and assistance to customers as well as to contractors, engineers, architects, other builders and designers for new or upgraded electric services.

Recently, PWP proposed changes to Regulation 21, including:

 

PWP anticipates that these amendments will be effective July 1, 2019. A draft for the new proposed Regulation 21 is available for online review, as well as a feedback form for customers who wish to submit comments and questions.

Check out our Home Improvement Program – Pasadena residents can receive up to $4,000 in new devices and home improvement services that help reduce energy and water use. These FREE personalized services include:

To sign up for the program, visit our web page or call 626.788.9838. Actual measures installed depend on eligibility of the home, customer must have an active PWP residential electric account to qualify.

PWP's free Landscaping Guide makes it even easier to transform your water-thirsty turf into a water-efficient landscape. Get inspired with more than 20 interactive landscape tours that highlight design and plant options for your garden. Use the Plant Lists and Guided Search to explore a variety of sustainable and drought-tolerant plants that will thrive in the Pasadena climate. With a click of a button, add your favorite plants to a private list that you can print and bring to your favorite nursery.

The guide also features resources on irrigation, garden design, and maintenance to help you embrace Conservation as a Way of Life . Explore the Landscape Guide and discover new plants, trees, and grass that can help spruce up your garden this summer!

PWP recently proposed important electric and water rate-related changes.

Customers can access the online Bill Estimator , to help determine the impact of the proposed rate adjustments, click on the link below. Or to learn more about the recently approved rate changes, click here.

The PWP Hydration Station Program, which launched in May 2019, is designed to provide the community with access to safe, great-tasting, high quality tap water. PWP has committed to installing six to eight Hydration Stations – an accessible drinking fountain that also includes a water bottle filling station and a pet drinking fountain. These will be installed at various Pasadena parks, community centers and city facilities located within the Disadvantaged Area Community (DAC). The first station was unveiled on May 8 at La Pintoresca Library and Park. Coming up, Villa Parke and Robinson Park will also receive these direct-install stations. In addition, PWP is providing a $1,500 incentive for Pasadena-based organizations within the DAC to install Hydration Stations in public access areas.

This program is part of PWP’s larger efforts to educate the community about the safety and health of their tap water, as well as to encourage Pasadena residents and visitors to rethink plastic bottles and switch to reusable. Pasadena’s drinking water is high quality, contains important minerals like magnesium and calcium, and is more affordable and safer than bottled water. By switching to tap water, consumers can boost their health and help preserve our planet!