PWP recognizes that our customers who are federal employees may be financially impacted as a result of being furloughed or working without pay during the ongoing federal government shutdown. To provide relief, PWP will offer the option to defer utility bill payments without penalty until March 1, 2019, or until the federal government resumes in full operation.

To receive bill deferral assistance, customers must provide PWP with their name, account number, service address, phone number and email address.

Customer identification verification must be sent to PWP by email or mail.  

Email address: [email protected]  

Mailing address: Pasadena Water and Power, P.O. Box 7121,

Pasadena, CA 91109-7121

PWP encourages customers to forward this information to loved ones who may like to participate by sending them to PWPweb.com/Defer. For additional questions, please contact Customer Service at (626) 744-4005.

PWP will be upgrading aging water infrastructure along Orange Grove Boulevard beginning on Monday, February 4. The Orange Grove Pipeline Project will replace pipes that are more than 80 years old, and help increase the overall reliability and quality of water service for our customers. Construction will affect Orange Grove Boulevard, from Sunset Avenue to Palo Verde Avenue, through November 2019. 

To learn more about the construction schedule, visit the Orange Grove Pipeline Project page.

PWP is now accepting submissions for the 2019 Educational Scholarship. Two high school seniors from public or private schools in Pasadena will be chosen to receive a college scholarship. The scholarship is open to students who plan to attend an accredited educational institution in the 2019-20 academic year.

The essay topic challenges students to introduce a new conservation-focused invention or technology to be embraced by the Pasadena community. The first and second place winners will be awarded with a $5,000 and $2,500 scholarship to be used towards college expenses . The application deadline is Monday, April 22, 2019. Visit our Scholarships webpage to learn more about the essay topic and application requirements.

PWP is hosting two free events that will help you irrigate your landscape more efficiently:

Join us on Saturday, February 23 for the Rain Barrel Distribution Event. Pre-order your rain barrel online and pick it up at the event from 9 to 11 a.m. Thanks to a rebate from PWP and SoCal WaterSmart, the cost of the rain barrel is $65, but FREE after rebates!

On Wednesday, February 27, attend the Laundry-to-Landscape Greywater Workshop, where you can learn about the benefits of greywater and how to install an L2L greywater system. Attendees will receive a free on-site technical consult and a voucher for a free L2L Greywater System Kit ($160 value)! The workshop will be held from 6 to 8 p.m. and refreshments will be served.

To learn more about the benefits of rain barrels and greywater systems, check out our "Helpful Links" on each event page.

Did you know that residential customers can now receive as much as $1350 from PWP for purchasing/leasing an EV and installing a Wi-Fi-enabled charger at their home?

The Power UP Pasadena campaign kicked off in August 2018, and since then, PWP has received double the amount of rebate applications for EV vehicles and chargers!

Here's what a happy customer had to say about the process: "I had a very positive experience getting my EV rebate from PWP. The people we worked with were tremendously helpful and efficient. Before I knew it, I received my rebate check in the mail. Getting to drive an EV everyday is an added plus!"

Thanks, Pasadena residents and businesses, for doing your part to go green! To learn more about the benefits of EVs, see what local incentives are available, and explore tools to help you choose the right vehicle for you, visit our Electric Vehicles page.

When you are affected by a power outage or water service disruption, visit our Outage Map for more information. Simply enter in your location to view details:

If the outage has not displayed on the map, crews may be en-route. To report your outage, leave us a message at:

Have a question about your outage? Follow us on Twitter @PWPNews!

Follow PWP on your favorite social media platforms to learn about upcoming events, new programs, connect with PWP and much more. During an emergency, visit our social media pages for the most up-to-date information. Having trouble finding our page? No problem! Click the icons below to take you directly to our page. Thanks for following!