Pasadena Water and Power (PWP) low-income customers can now apply to receive financial assistance for delinquent residential water bills. The Low-Income Household Water Assistance Program (LIHWAP) is a federally funded program that offers low-income households a one-time payment to help pay outstanding bills for residential water or wastewater costs.

Funding for eligible residents is offered on a first-come, first-served basis. Please note, PWP cannot accept any applications for this program. To participate, PWP customers must apply directly to the Maravilla Foundation, the local service provider selected by the state to implement the program.

PWP is committed to providing reliable electric and water service to all customers. Over the course of the COVID-19 pandemic, PWP suspended late fees and service interruptions for non-payment of utility bills. On February 28, 2023, Governor Gavin Newsom officially ended the state’s COVID-19 State of Emergency. In accordance with this action, PWP will resume charging late fees only for delinquent bills generated on or after July 1, 2023. For example: The July bill must be more than 30 days past due, which means a late fee could be assessed in August. NOTE: Accounts with any past due charges not enrolled in a payment arrangement plan are subject to service interruptions.

PWP encourages customers with any past due balances to enroll in payment arrangements. PWP also offers bill assistance programs for qualifying customers. For more information, visit PWPweb.com/BillAssistance. If you have any questions or would like more information, please reach out to PWP Customer Service at (626) 744-4005 or [email protected].