June 2020

This pandemic has changed the way the world does business. As businesses are starting to reopen their doors, business owners are having to reinvent their operations.

There are ways ASuperior Contact Center can help your business during this transition. We can help reschedule appointments, answer incoming calls, chat with your online customers, monitor your devices and so much more.

Let us be an extension of your team!

ASuperior Contact Center is here to support you and your team. If you have any questions about services we offer, we'd love to connect! Email or call us at 1.800.344.6470 .

We Wish You Well,
Let us handle Inbound Texts coming into your business number.

Customers are probably texting your business number and you don’t even know it!

Allow your clients to connect with your business by text and our receptionists will be there to reply  24•7•365 .

Inbound texts to your business number offers a competitive edge. Texting is a convenient way for your clients to contact your business. Every phone includes a messaging app and convenience always wins when it comes to communicating . The perk…both parties don’t need to be available at the same time, unlike with phone or live chat.

We give you shared access to your business line text messages, which allow you to read and respond to your messages at any time, or we can do it for you!

After an initial flood of "here's what we're doing for COVID-19" messages, business owners and consumers settled into a strange new normal. Now, the challenge has become maintaining a steady flow of consistent, relevant communications that address customers' current concerns about the pandemic — especially if your business is planning to reopen its doors in the coming weeks.

We spoke with nine business leaders and communications experts about how to approach your customer messaging right now. Follow these tips to help you craft your strategy for the weeks and months ahead.
Adjusted Office Hours? Independence Day?
Has COVID-19 adjusted your office hours?
Are you closed for Independence Day? Summer Vacation?

Let us know of any changes in your schedule, so we may inform and serve you and your clients effectively.
Industry News

Did you know that 76% of consumers currently receive text messages from at least one business? 

Five years ago, you may have scoffed at the idea of texting in business. “How unprofessional!” you might have thought. But now that texting in business has become a widely-accepted staple in communication, you might be singing a different tune. 

Whether it’s texting your customers, employees, or job candidates, texting can streamline everything from your business debt collection to scheduling. I’m not talking about random text spamming here. I know I am not alone in saying that’s beyond annoying. I’m talking about reaching your current customers with relevant information that keeps them informed. 

During the COVID-19 pandemic, technologies are playing a crucial role in keeping our society functional in a time of lockdowns and quarantines. And these technologies may have a long-lasting impact beyond COVID-19.

-The COVID-19 pandemic has accelerated 10 key technology trends, including digital payments, telehealth and robotics.

-These technologies can help reduce the spread of the coronavirus while helping businesses stay open.

-Technology can help make society more resilient in the face of pandemic and other threats.

Our clients are important to us, we love connecting on social media and being apart of their lives. We keep our social media channels up-to-date so you are always informed with the latest updates.

Not only do we share news about ASuperior Contact Center on our social media, but we also share business and communication tips. Come join in on the conversation!