We Are In This Together
When we face adversity, we face it together. After 40 years of being in business together, we can’t help but think of you, our clients as family. Your support, friendship, and graciousness have made Berbere Imports what it is today, and while our collective present is challenging, this too shall pass.
While the most important consideration during this time is the health of your immediate family, we recognize that many of the unknowns governing this business climate can be unsettling, more so for our industry. Though our doors are temporarily closed for walk-in business, we have taken the necessary steps to support your design needs. Listed below are just a few things we are implementing during this time.
For Questions and Design Needs
For the most timely responses, please email the person you work most frequently with. If there isn’t someone you work with frequently then please email Tanisha@BerbereImports.com and she will ensure that the information gets to the appropriate person for a timely response. We will also check phone messages periodically throughout the day.
For Physical Item Needs
As owners, we will remain in the warehouse. We can be here to assist our team working remotely, so when that little extra detail or measurement question arises, we are able to provide those customer service extras that so many rely on. In addition, we can pull specific pieces for memos/design installations at this time as well.
For Curbside Delivery
We have also contracted with a transportation service company to offer
drop-offs for any memos/design installations. Also, please rest assured that we will clean and disinfect all products thoroughly and ensure that the curbside delivery team is outfitted with fresh gloves and masks.
We view this as a time for reflection, adaptation, and change. We will collectively emerge stronger and better than ever. Should you require anything, if we can help, know that we are here.
Love and Health...