AL, DE, MD, NC, NJ, PA, SC, TN, VA | 4.6.2020
Just a reminder about all our self-service tools on PennConnect
Now, more than ever, we are relying on online tools to help us serve our clients. During these challenging times, we are committed to providing the highest level of customer service, and want to remind you about our convenient online tools that may help you in your daily activities.

Online tools to help you service your clients
Under Policies & Accounts, you can:
  • Change payment plans
  • Make direct bill payments
  • View loss information
  • View claim status
  • View policy documents, transaction history and installment schedules
We are open for business submissions
Commercial Lines
Most accounts can be written straight-through our quote system, PennPlus. That means your submission can be issued immediately upon completion.

New CL Reference Guide
Hot off the (virtual) press, we have developed a reference guide that provides you with our eligible classification guide, plus information on billing, claims, premium audits and Loss Control. Printed copies will be available at a future date.
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For paper submissions, please email:
New Business submissions:    

All other correspondence:     
Personal Lines
Most accounts can be written straight-through our quote system, PennPlus. That means your submission can be issued immediately upon completion. Review the PL Underwriting & Processing Tips for helpful information to ensure the most efficient processing and handling of your policy.

New Business, photos & other correspondence:            

PL status inquiries:        

eSignature
If you have not used our eSignature solution, now might be time.View this short video and get started now.
Making your workflows easier
Just a reminder about our other online and digital services that you can use to make your workflow easier and help your policyholders.

Manage your producer appointment and changes.

How your agency can designate email to receive documents and correspondence by email.

How to opt-in policyholders for claim status notifications when emailing a loss notice.

Where to find the claims status report; how to sign up policyholders.

Every way to report a claim. Submission Tips to expedite auto and property claims handling.

Find information about training materials and videos, claim reporting, premium audit and agency management resources.
Still having your new business Personal Lines policy decs mailed to your office?
Just a reminder that we can mail PL policy decs directly to the insured. Simply send an email to agencydownload@pnat.com to request.

Don't forget about our download and eDoc services for both Commercial Lines and Personal Lines
Stop stressing about going into the office to pick up mail. Sign up for eDocs to have your policy documents delivered straight into your management system.

Simply have your agency administrator complete the Agency Download Enrollment form.
Still need help? Have questions?
While ensuring all of our employees stay safe, we are using our technology and processes to continue to provide you with a high level of service. Our customer service representatives, underwriters and territory managers are available during normal business hours to assist you. We're just a phone call away.
We help people feel secure and make life better when bad things happen