Successful businesses all have the same thing in common – an ongoing stream of happy customers, willing to pay for the company’s goods and services, and then getting them to come back … again and again. The question is how do we accomplish this?
At Herb Chambers we have experienced first-hand that the solution to achieving customer happiness is in direct correlation to our employees’ satisfaction and their ability to grow and succeed with the company.
Ten years ago, testimonials from a core group of General Managers were memorialized in a video. These testimonials highlighted the dedication, drive and attitude it takes to flourish in our organization. These same attributes continue to ensure the positive guest experience and ultimate satisfaction that is essential to the Herb Chambers brand.
Several of our surveyed team members featured in the original video were asked back for a sequel. It was reassuring to hear that the culture of our dealerships and our commitment to our clients and to our fellow team members is still the same.
In our latest video words like attitude, career opportunities, loyalty, and recognition remain unwavering in the critical role they play in the Herb Chambers work culture. A lot of what our employees have to say is exhibited at every level of our organization. Look at how some of our long-term and valued employees bring their experience and wisdom to life.