Below are some of the most Frequently Asked Questions our dedicated Customer Support Team has received so far in 2022. We hope you find the answers helpful!
Providing tools that save you time and help you create a great volunteer experience matters to us because it matters to you! As always, if you have any questions about how to best use CERVIS, please reach out to our Customer Support Team. We'd love to help!
Answers for Custom Registration Questions
Q: I want to view and report on volunteers' responses to Custom Registration Questions. How can I do this?
Q: There is a lot of interest in one of my volunteer opportunities, so I want it to "go live" at a certain time so volunteers know when to expect it and can sign-up on a first come, first serve basis. Is there a way I can do this?
Q: I have volunteers on the waitlist for an event today, but it is showing that there is a position open. Why wasn’t a volunteer automatically moved from the waitlist to fill that spot?
You can speed up the process and make it easy for volunteers to sign-in for a shift by enabling QR code sign-in for your events. And when you choose the QR Code (Express) function, this will provide the volunteer with one code to sign in and one code to sign out -- they will not need to do anything except scan their code, and they’ll quickly be on their way!
