During this time of extraordinary uncertainty we want to assure you that our top priority is to ensure the health and safety of our members, employees and communities. In the weeks ahead we want you to know that GenFed will continue to be here to support you and your families.
We have instituted several safety measures designed to help protect the health and livelihoods of our employees, as well as our ability to continue to serve you as an essential financial institution.
Due to decreased staffing to protect our teams and ensure we can remain here for you, we are appealing to you in the cooperative spirit to consider staying home and handling transactions and inquiries that can easily be handled via
ATM
,
online banking
, both of our
mobile apps
,
remote deposit
and
eSignatures
for loans without making a trip to our physical branches. Visit our
COVID-19 Remote Access Toolkit
page for more information. We also appreciate your patience as we’re experiencing longer than normal call and drive through-wait times. The more we all stick together in these uncertain times, the stronger we’ll come out of this on the other side!
As with many organizations we have put the following procedures in place to do our part in flattening the curve and protecting our employees so they can continue to be there for you: