The next step in improving WAP state performance is in your inbox!
All DOE weatherization subgrantees received an email on June 18th and July 9th which links them to the American Customer Satisfaction Index (ACSI) survey of their opin
ions on multiple dimensions of how their State grantee is conducting the Weatherization program. All responses remain anonymous, and the CFI Group provides DOE WAP with aggregated data.
Thank you to those of you that have already responded!
This is the second occurrence of the survey, which was first conducted two years ago. The commitment of the Department of Energy (DOE) to continuing improvement is evidenced by this follow-up. This is an important exercise for two reasons: it should improve the running of weatherization programs in your state and also it should reflect the weatherization network's enthusiasm for measuring all levels of the system.
In fact, DOE demonstrated
its commitment the hard way - by conducting a similar survey on how the States feel the Department itself is doing. The DOE weatherization office scored higher than it did two years ago, reflecting the changes DOE continues to work on with respect to better, clearer communications, and consistent monitoring.
Please note: The email comes from the sender address
and might have gone to your spam, even though it is a very important message. Also, not all local agencies provided a Weatherization manager as the contact for the WAP grant, so an agency executive (or a retiree) may have received this important communication which is intended to be filled out by weatherization managers with knowledge of state WAP functioning.
The Partnership will be assisting DOE in mobilizing the WAP Network's full participation in the performance survey. Hopefully, you will have already found the email and sent in your considered opinion about the important management questions it raises. Thank you in advance for being part of smart and inclusive government performance management.