June 24, 2021
Diocesan Website & Email Issues
We were experiencing some issues with the main diocesan website (www.episcopalhawaii.org) and our mail server. All issues have been resolved. If you are still having trouble accessing the website, be sure to refresh your browser and/or clear your cache/cookies (see instructions below). If you are still experiencing problems sending emails to anyone in the Diocesan Support Center, use the form links on the website HERE. We apologize for any inconvenience and thank you for your patience.
Clearing the Cache and Cookies in Your Web Browser
WHY? Clearing the Cache and Cookies from a web browser is an important first-step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what's actually coded into the website. Clearing Cache and Cookies is a way we can be sure that any issues you may come across are actually something wrong with the website, rather than inconsistencies caused by using different browsers.
Google Chrome
  1. Click the Tools menu (three dotted lines in the upper-right corner for Windows on PCs, bottom right on Macs).
  2. Select History. 
  3. Select Clear Browsing Data from the left-hand side. Set the Time Range to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data.
  4. If on a Windows computer, close and re-open Chrome to save your changes. If on Mac, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.

Mozilla Firefox
  1. Click on the Tools bar.
  2. Click on Options (Preferences on Mac).
  3. On the menu to the left, select Privacy & Security.
  4. Under the Cookies and Site Data option, click the "Clear Data" button.
  5. Select only the two options and hit clear now.
  6. If on a Windows computer, close and re-open Firefox to save your changes. If on a Mac, go to the Firefox menu on the top menu bar and select Quit for the changes to take effect.

Internet Explorer for Windows
  1. Click on the Settings menu in the upper-right corner.
  2. Click Internet options.
  3. Under the General tab on the upper-left-hand side, scroll down to Browsing history.
  4. Select Delete.
  5. Check the Temporary Internet files and website files, Cookies and website data, History, and Download History boxes.
  6. Select Delete.
  7. Close Internet Explorer and reopen it for changes to take effect. 

Safari for Mac
  1. Click on Safari on the top menu bar.
  2. Click Preferences.
  3. Click the Privacy tab.
  4. Click Manage Website Data.
  5. Click Remove All.
  6. Click Remove Now.
  7. Go to the Safari menu on the top menu bar.
  8. Select Quit to close Safari and save your changes.

Microsoft Edge for Windows 10
  1. Click the Tools menu (three dotted lines in the upper-right corner)
  2. Open the Settings menu.
  3. Click Privacy, search, and services on the left-side menu.
  4. Under the section Clear browsing data, click Choose what to clear.
  5. Select Cookies and other site data and Cached images and files.
  6. Click Clear Now.
  7. Close Microsoft Edge completely for your changes to take effect.
SHORTCUT TIP: If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox, you can get to the appropriate page quickly by pressing Ctrl + Shift + Delete simultaneously while in your browser.
IMPORTANT REMINDER: Be sure and close/quit the browser and restart it after clearing the cache and cookies.
(From Iowa Information Technology Services article dated November 24, 2020 )
Stay Informed! Quick Links to the Diocesan Websites:
Contact Information
Sybil Nishioka, Editor & Communications Contractor
The Episcopal Diocese of Hawai'i
229 Queen Emma Square, Honolulu, HI 96813
(808) 536-7776