To Our Neighbors:
We know that the impact of the coronavirus on our lives continues to change with each passing day, so I am reaching out to every customer to let you know how PNM is handling this crisis.
First and foremost, we care about you, and providing safe and reliable power to your homes and businesses is our highest priority.
We are here to help any of our neighbors and friends if they face financial hardships during this time.
Because we want you to focus on you and your family at this time, we have implemented the following actions due to the coronavirus outbreak:
- We have suspended electric service disconnections and late fees for nonpayment for customers until further notice. Collection and credit reporting for nonpayment have been suspended.
- We will provide customers with notice before our billing/disconnection policies resume.
A few other items to be aware of:
- Please be on the lookout for scams. Do not respond to messages telling you that you must pay your bill, or your power will not be disconnected during this time. Contact us directly through the contact information below if you suspect a scam.
- When the COVID-19 situation stabilizes, and payments resume, each community has programs to help provide relief catching up on your bill. We will also work with you to establish a payment arrangement, so you do not have to worry about bringing your account current with just one payment. For more information, visit PNM.com/billhelp.
If you need to contact us, you can do so through the following means:
We will get through this together. Many thanks to you and our PNM family for staying healthy and united.
Chairman, President, and CEO