Welcome to Consumer Direct Care Network Washington
Dear <IP Name>,

The way you are hired and paid as an Individual Provider (IP) is changing. Consumer Direct Care Network Washington (CDWA) will become the Consumer Directed Employer (CDE) of all IPs. On September 1, you and your Client(s) will receive additional information on actions you must take for the CDE transition.

All IPs will transition from being contracted with DSHS to being employed by CDWA. Your Client(s) or their Authorized Representative will continue to be the managing employer of their IP(s). CDWA will become the legal employer for all IPs. We will be responsible for hiring, payroll, and monitoring expiration of credentials, like background checks and training. Once CDWA is your legal employer, you will still get the same wages, benefits, and other working conditions provided by your current collective-bargaining agreement (CBA), unless CDWA and SEIU 775 agree to make changes.
A Client you work with was selected to take part in the Pilot.
  • As part of the Pilot, you and your Client(s) will have the opportunity to provide feedback regarding your experience.
  • You may know others who receive or provide care services but are not included in the Pilot group. They will transition at a later date.
CDWA wants to help you make this process simple.
  • Confirm your contact information in IPOne is correct. This includes your email address, phone number, and physical and mailing addresses.
  • To confirm information with IPOne please visit: IPOne.PublicPartnerships.com or call 844.240.1526.
  • Confirm your Paid Time Off (PTO) balance in IPOne is correct.
  • To confirm information with IPOne please visit: IPOne.PublicPartnerships.com or call 844.240.1526.
  • If you drive for your Client, be sure you have a current driver’s license and proof of auto insurance.
  • Confirm you have proof of your legal ability to work in the United States.
  • Examples of proof include current U.S. passport or a permanent resident card.
  • A more comprehensive list of documents that verify legal ability to work in the United States can be found here: I-9 Acceptable Documents
  • You will be required to provide copies of this documentation to CDWA when you go through the hiring process.
  • Complete a background check renewal if your current one expires before the end of September 2021.
  • If a renewal is required before transition, you should have been notified by DSHS. Please follow the instructions provided in the notification to complete your background check. You may also visit www.dshs.wa.gov/altsa/background-checks for more information.
  • Visit our website for FAQs and other useful information.
  • The CDWA hiring link on our website will go live September 1.
Learn more about the CDE.
Informational Webinars (Open to the public)
Pilot Webinars (Open to Pilot Clients and IPs)
You can also find these dates and times on the CDWA website, www.ConsumerDirectWA.com/Resources.

If you have questions about union membership, dues, continuing education, or benefits, please call the SEIU 775 Member Resource Center at 866-371-3200.
Contact CDWA 
Toll-Free Phone Number: 866-214-9899 

We will be reaching out to you by phone to follow up on this letter. Please contact us by phone or email if you have questions.

The Consumer Direct Care Network Washington Team
CDWA help in other languages and formats
For deaf and hearing impaired: 877-398-7969