Welcome to the February Issue of
HIIN The Know
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This month,
HIIN The Know
focuses on patient and family engagement (PFE), a critical part of the Partnership for Patients (PfP) program. Hospitals are tasked to implement five PFE best practices that lead to improved outcomes. These practices are listed in the table below. We have also included all HSAG HIIN hospitals' progress toward meeting these metrics relative to all PfP hospitals.
As part of the HSAG HIIN, your hospital has access to no-cost PFE resources to support your implementation plans.
Please reach out to your Clinical Improvement Advisor (CIA) to receive your personalized, no-cost assistance today.
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Like what you see in the
HIIN The Know
? Your feedback is important to us.
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HSAG HIIN PFE Progress January 2018
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Improvement Tools & Resources
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HSAG HIIN PFE Metric Organizational Assessment Tool
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AHRQ—Guide to PFE in Hospital Quality and Safety
This Agency for Healthcare Research and Quality (AHRQ) guide provides evidence-based resources to help hospitals work as partners with patients and families to improve quality and safety.
Click here to view guide.
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Institute for Patient-and Family-Centered Care (IPFCC)—Partnering with Patients and Families to Enhance Safety and Quality: A Mini Toolkit
The purpose of this toolkit is to provide hospitals, clinicians, and staff members the tools and resources that enhance quality and safety in partnering with patients and families.
Click here to view the toolkit.
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National Academy of Medicine—Guiding Framework for Patient and Family Engaged Care
This abstract explains that patient and family engaged care (PFEC) is care planned, delivered, managed, and continuously improved in active partnership with patients and their families to ensure integration of their health, healthcare goals, preferences, and values. Core elements of PFEC are also discussed.
Click here to view the abstract.
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BJC HealthCare—Patient and Family Advisory Council: Getting Started Toolkit
This step-by-step kit helps you create a PFAC, summarizes the direct benefits of starting your own PFAC in your facility, and explains how to use resources to create this council. Are you ready to start?
Click here to view the toolkit.
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IPFCC—Advancing the Practice of Patient- and Family-Centered Care in Hospitals
This document provided by the IPFCC explains the patient- and family-centered approach to care and outlines steps a hospital can take to begin to create partnerships with patients and families.
Click here to view the document.
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PfP Strategic Vision Roadmap for Person and Family Engagement
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The Data Advantage Corner
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HIIN Comparisons Dashboard
The HIIN Comparisons Dashboard is now available on the HSAG HIIN Secure Data Portal! The interactive dashboard allows your hospital to select from a list of specific measures to display a comparison of your hospital’s performance and progress toward improvement goals in contrast to three peer groups: an aggregate of all the hospitals in the HSAG HIIN, a Hospital Characteristics Peer Group, and a Regional Peer Group.
To find the HIIN Comparisons tab:
- Log on to the HSAG HIIN Secure Data Portal.
- Select the Dashboards tab at the top of the Secure Data Portal homepage.
- Locate the HIIN Comparisons tab next to the HIIN Measures tab (please note, the dashboard will take approximately 60 seconds to load).
- Select your hospital from the Hospital filter, then select a measure from the Measure Names filter.
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For detailed information on calculations and how to interpret the comparisons, please select the green "FAQ" button on the dashboard. If you have any questions or need further clarification regarding the dashboard, please contact your HSAG HIIN CIA or
[email protected].
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Hospital Readmission Reports
Now Available
The Readmission Feedback Report provides a summary of your hospital’s Medicare Fee-for-Service (FFS) readmission data through Q3 2017 and provides overall and stratified readmission rates, allowing your hospital to identify key areas of focus and improvement. Please note, some data may have changed slightly compared to previous Hospital Readmission Feedback Reports. These changes reflect recent measure specification updates from CMS associated with the classification of planned readmissions. To access your Readmission Feedback Report, select the Reports tab on the
HSAG HIIN Secure Data Portal
.
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To ensure that education and support is meaningful to your hospital’s patient harm reduction efforts, HSAG HIIN would like to receive an update on your hospital’s current PFE practices. Please take a moment to complete a short PFE assessment by logging into the HSAG HIIN Secure Data Portal. If you are uncertain whether your hospital has implemented a particular PFE practice, please consult with the person most knowledgeable with your PFE efforts.To access your hospital’s PFE assessment, select the PFE Assessment tab on the
HSAG HIIN Secure Data Portal
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Upcoming Events and Education
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Hospital Best-Practice Showcase Session 1
Tuesday, February 13, 2018
12 Noon to 1 p.m. PT
Prevention of Falls (Part 1)
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Antibiotic Stewardship for the 21st Century
Thursday, February 22, 2018
12 Noon to 1 p.m. PT
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PFE Think Tank
Tuesday, February 27, 2018
12 Noon to 1 p.m. PT
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HSAG HIIN Improvement Leaders Workshops
Collaborate—Improve—
Innovate
Friday, April 13, 2018
9 a.m. to 4 p.m. PT
Pomona Valley Hospital Medical Center, Pomona
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Tell us about a best practice or noteworthy story you would like to share with the HSAG HIIN community. What you do makes a difference, so please share!
One Organization's Key to Successful Patient Engagement
Part of John Muir Health's vision is to provide patients with a top-tier patient experience. Their brand promise is to “Listen, Explain, and Work Together as a Team.” Team is defined as including the patient, their families, and caregivers. In today’s world, patients are expecting greater control over their care—John Muir Health believes that the more patients are engaged, the better the outcomes and compliance.
Click here
to view more strategies used by John Muir Health for successful patient engagement.
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HSAG in Partnership With HQI
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