Chris Capelle

Macintosh Computer &

Apple Products Expert

August 2025 Infoletter

www.chriscapelle.com

chris@chriscapelle.com

203.451.1377 (cell/text)

What to do When Your Email Provider Fails You...(Or Dig Your Well Before You're Thirsty)

Well, it finally happened. Something I’ve warned about for years – Optimum, a major email provider for many living in the Fairfield County area, failed big time. Most users were unaffected, but some were able to receive mail but not send; some lost the ability to send AND receive. And Optimum’s help desk was quick to shift the blame to anybody else but itself, including Apple, Microsoft, and the end user, telling them to simply change the password and they’ll be fine. Bad optics for a company that most people already dislike strongly.


This issue certainly doesn’t affect everybody reading this but take it as a cautionary tale: Unless you have a stable email provider, you’re at the mercy of some less-than-stellar company not providing the service you expect.


Want to learn how to be proactive and avoid an email outage? Read on here!

Email Storage Limits

If you’re an email hoarder, or just too busy to clean out your inbox (or empty your deleted items folder), you might receive a warning from your email provider that you’re running out of space on its server. (Now, this can also be spam, so be careful NOT to click any links if you receive a message like this!)


Your email provider limits how much stuff you can store on its server – each provider sets its own limits. For example, Optimum allots you a stingy 5 GB, while Gmail (Google) allows you 15 GB. Either way, all email that isn’t deleted accumulates (this includes SENT messages as well), and those messages with attachments – well, that’s where things really start to add up.


Every provider has its own way of determining how much storage you’re using – most often on the webmail* version of the page. Look at the example here – you’ll see that I’m using a measly 2% of my allotted space. Of course, Gmail isn’t my primary email address.


How do you remedy this situation?


Some providers (Google or Apple, for example) allow you to throw money at the problem – you simply pay for additional space. Not surprisingly, some providers don’t give you this option – Optimum is a prime example. So, in that instance, you must delete email messages out of your inbox (AND out of your sent mail folder) and then empty all the messages out of your email’s “trash” or “deleted” items folder.


And if you’re a Gmail user, look at the tip below to avoid the glut of messages in the “Archive” folder!


*See my links below to learn exactly what “webmail” is!

August's Quick Tip: Avoiding the Glut of "Archived" Messages in Gmail.

Quick Tip

Speaking of Gmail (which is part of Google, a company that is equally loved and loathed!), there’s a little trick it pulls on users. (Apple users for sure, but I’m sure it affects those on other platforms as well.) Now this company runs a first-rate email service, but you’re making a deal with the devil when you use its services. (If you know, you know. If not, Google it!)


What it does – it makes the “Archive” folder the default folder for deleted messages on both your Mac and your iOS devices (iPhone and iPad). I’ve seen people go for YEARS without knowing this – and one day come to the realization that every email that passed through somehow ended up in a folder they didn’t even know existed.



Best practice: Configure your devices to send your deleted Gmail messages to the “Trash” folder. On a Mac, open your Mail application, select SETTINGS… from under the MAIL menu at the top, click on your Gmail account and click the MAILBOX BEHAVIORS tab. In the TRASH MAILBOX pulldown, select TRASH (or [Gmail]/Trash). Similarly, on the iPhone/iPad, tap SETTINGS>APPS>MAIL and tap MAIL ACCOUNTS. Tap your Gmail account, then tap ACCOUNT SETTINGS>ADVANCED. There, under MOVE DISCARDED MESSAGES INTO:, you will select DELETED MAILBOX.


The correct Apple Mail settings for Gmail on the left; for the iPhone (and iPad) settings on the right.

News You Can Use!

Happenings in the Apple and tech world that will no doubt impact you!


Another day, another lawsuit against Apple, Inc. A mere rounding error! Read about it here.


✈️ Planning on buying an airline ticket to somewhere fun this fall? Check out this story about AI and pricing!


🚕 Stay in your lane, bro!? First Austin, now headed to San Francisco - Tesla's Robotaxis. Read here before hailing your next cab in the city by the bay!

Photo of the month…

Nine (hopefully) interesting, fun and/or useful links for August 2025!

What is Webmail? And Why Should You Have It?


What Are the New AI Laws in Connecticut?


Journey - Lights (Live, 1978)


Ira Ellenthal: The Art of Selling (Substack)


Best Apple Back-To-School Deals


Oasis: Live at Wembley July 26, 2025


US Open: August 18, 2025 - September 7, 2025


Visiting the Phi Phi Islands in Thailand


August’s Full Sturgeon Moon


Next month: Topic undecided at press time. Stay tuned!

Walking Backwards: Links to My Past Six Newsletters!

• July 2025

• June 2025

• May 2025

• April 2025

• March 2025

February 2025

This month's background picture: Soapstone Mountain, Somers, CT July 27, 2025

Like what you're seeing here? (Or not?) Learning something new, or simply being entertained? Want to see more (or less) things here? Then send me your thoughts - the good, bad, and the ugly.


Also - I'm looking to expand my newsletter to new users - so, if you have any friends, family members, business associates, or anybody who might benefit from this gem delivered in your inbox on the first of every month, let me know.

Chris Capelle

Macintosh Computer &

Apple Products Expert

P.O. Box 7512

Wilton, CT 06897

203.451.1377 (cell/text)


Don't forget to follow me on the socials!

Facebook  LinkedIn  Instagram  Email  Web  X
X Share This Email
LinkedIn Share This Email