The healthcare industry is complicated and does not make it easy for people to make informed decisions. It is often hard to get access to good information. The question for Brethren Insurance Services is, “How do we make our members smarter healthcare consumers?”
On Sept. 1 we will begin to offer an enhanced customer service program called
. This is
made possible through our association with Highmark Blue Cross Blue Shield.
Our concierge team will be an expert resource dedicated to providing one-stop comprehensive support
. They will be your healthcare navigators, holding your hand through a complex journey.
- They are trained in all the benefits and the valuable programs available to you.
- They will make it easy for you to take advantage of these services.
- They will address coverage and claims questions as soon as they arise.
- They will stress preventive care and help to schedule appointments with primary care doctors and with specialists.
- They will use a care cost estimator so you will know what costs will be.
- They will help you decide the best site for your care — i.e., urgent care facility vs. emergency room.
- They will help with the transfer of medical records.
- They will keep you informed of unique Brethren Insurance Services benefits such as telemedicine.