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Good Morning, Red Rock Village,
We are writing to share an update regarding payments to Western Alliance Bank (formerly known as Alliance Association Bank or AAB).
At this time, Western Alliance Bank is experiencing issues with its online payment portal. They are actively working to resolve the issue, but at this time, there is no estimated timeline for when service will be fully restored. As a result, residents attempting to make online payments may be impacted.
Additionally, CCMC’s customer service team is currently unable to access payment history and is experiencing a higher-than-normal call volume, which may lead to longer wait times.
We will continue to monitor the situation and will send a follow-up email once the online payment portal is back up and operating normally.
Thank you for your patience and understanding. Please reach out to me at 520-237-0639 with any questions.
Thank you,
Daniel Perez
Red Rock Community Manager
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