Spring 2025 | Volume 14 | Number 2

In Every Issue

Editor's Letter

The President's Desk

The Philosopher's Corner

Downloading Success

CyberVitals

An Entrepreneur's Guide: Taking Ownership - How Venture Studios Could Enable Hospitals and Healthcare Systems to Better Serve Their Patients

An Entrepreneur's Guide: Scaling D2C Success in Healthcare - Ben Katz and the Growth of Happy Head Hair Loss Solutions

Feature Articles

Grounded Neutrality: The Bridging Mindset for Leaders in a Polarized World


Disruptors - Part 3: Telehealth and Virtual Care


The Business Case for Chief Medical Officers: Why Companies Can’t Afford to Ignore Health Leadership


Compassion Satisfaction: An Antidote to Physician Burnout


Biotech and Biomedical Failure: It's Not the Science - Part 2


Leading in an Era of Uncertainty: A Campaign Approach to Strategic Change


Wharton Around the Globe: Wharton Global Health Volunteers (WGHV) Supports Innovative Healthcare Start-Ups from Peru to the Philippines

In Upcoming Issues

Biotech and Biomedical Failure: It's Not the Science - Part 3

Quick Links
Editor's Letter

“For all of its uncertainty, we cannot flee the future.” ~ Barbara Jordan


The first quarter of 2025 has brought myriad and widespread changes in most areas of healthcare. They include HHS (CMS, the CDC, and the NIH), the planned acquisition of Walgreens/Boots Alliance by private equity, an increasing number of use cases for AI, growing shortages of physicians/nurses/pharmacists/social workers/professional caregivers, the increasing spread of the avian flu, and the inauspicious return of the measles and polio.


The need for strategic thinking, innovative ideas, human-centered design, multidisciplinary teams, and courageous leadership is clear. What are you being called to do during this time of unprecedented change and uncertainty?



Z. Colette Edwards, WG’84, MD’85

Managing Editor

Contact Colette at: info@pausitivehealth.com



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In Every Issue
The President's Desk

Contributor: Katherine Clark, MD'15, WG’15


It's hard to believe how quickly the past few years have flown by, and now my term as President is already drawing to a close! As I reflect on my tenure on the WHCMAA board, I'm filled with gratitude for all we’ve accomplished together. Read more.

The Philosopher's Corner

This eclectic standing column features insightful musings, words of wisdom, life lessons, and stepping-stones to business success. This month's philosopher is Rob Varady, WG’14, VP of ACO Operations at Essen Health Care, which serves frail and homebound seniors with complex chronic conditions across New York City. Read more.

Downloading Success: Fostering a Feedback-Rich Culture in Healthcare Leadership 


Contributor: Joe Mazzenga


As healthcare leadership continues to evolve, feedback emerges as a critical catalyst for organizational success. Yet many healthcare organizations still grapple with the challenge of creating environments where feedback flows naturally and constructively. Read more.

CyberVitals:

Uncertainty in Security

Contributor: Vidya Murthy, WEMBA’42 


It’s been a roller coaster of a year, and it’s only just begun. While themes have stayed the same with regards to workforce challenges, burnout on all sides of the healthcare equation, and the salvation of bleeding edge technology is just within our grasp (read: AI will save us all), the reality is the new administration in the U.S. is going to introduce an unprecedented level of uncertainty. Read more.

An Entrepreneur's Guide: Taking Ownership - How Venture Studios Could Enable Hospitals and Healthcare Systems to Better Serve Their Patients


Contributor: Elizabeth Hodgson


Very few can simultaneously identify a gap or need in the healthcare sector, conceive of and develop technology, navigate the complex regulatory and legal landscape of start-up companies, raise capital, deploy appropriate business acumen, and commercialize products and services.


Wouldn’t it be great if there were a way to capitalize on industry-insider expertise and the business sense of entrepreneurs and venture capitalists? Well, there is. Enter venture studios. Read more

An Entrepreneur's Guide: Scaling D2C Success in Healthcare - Ben Katz and the Growth of Happy Head Hair Loss Solutions


Contributor: Ben Katz, WH'02, W'02, NURS'02


Scaling a direct-to-consumer healthcare start-up like Happy Head involves several critical strategies and considerations. Learn valuable insights for entrepreneurs looking to build successful D2C healthcare businesses. Read more. 

Feature Articles

Grounded Neutrality: The Bridging Mindset for Leaders in a Polarized World

Contributor: Sean Harvey


In today’s polarized landscape, bridge builders — leaders, facilitators, and change-makers — are at the forefront of fostering dialogue and collaboration. Yet, navigating deep-seated conflicts, ideological extremism, and systemic inequities can be emotionally and mentally exhausting.


Grounded neutrality equips bridge builders with the resilience to engage across divides while maintaining presence and fostering genuine connection. This approach shifts responses from knee-jerk reactions to thoughtful engagement, allowing facilitators to hold complexity without absorbing hostility. Rooted in open-hearted, non-judgmental curiosity, grounded neutrality enables authentic dialogue and transformative encounters. Read more.

 

Disruptors - Part 3: Telehealth and Virtual Care

Source: Bigstock

Contributors: Wren Keber, Lisa Soroka, and Z. Colette Edwards, WG'84, MD, 85


Virtual care disruptors have been making waves in the healthcare industry, even before the COVID-19 pandemic. As we navigate the complexities and fragmentation of the healthcare system, many envision alternative pathways to engage with providers, challenging the status quo. Read more

The Business Case for Chief Medical Officers: Why Companies Can’t Afford to Ignore Health Leadership

Source: Bigstock

Contributor: Jeff Tzeng, DO, MPH, MBA


As companies face complex challenges from workforce well-being/safety to rising health plan and benefits spend to retaining talent, the importance of strategic health leadership has never been greater. Chief Medical Officers (CMOs) are critical leaders who can bridge medical expertise with business strategy to drive innovation to keep a business competitive. Read more.

Compassion Satisfaction: An Antidote to Physician Burnout


Contributors: Linda Roszak Burton, ACC, BBC, BS and Betsy Chapin Taylor, FAHP


Compassion satisfaction refers to the positive feelings clinicians derive from helping others. Research consistently demonstrates an inverse relationship between compassion satisfaction and burnout. Compassion satisfaction provides a buffer against emotional exhaustion and depersonalization, and it strengthens physicians' sense of efficacy and personal accomplishment. Read more

Biotech and Biomedical Failure: It's Not the Science - Part 2


Contributors: Barbara Handelin, Ph.D. and Karyn Polak


Seasoned biotech industry professionals and other accomplished connections including the authors formed a public benefit non-profit entity, The 90~10 Institute, to tackle these medical and economic failures by proposing to stand up a new biomedical industry: Biotech v2.0. Our vision for Biotech v2.0 activates the heart and soul of scientists, philanthropists, and investors to serve the original mission of the biomedical industry: to care for the greatest number of people and treat the greatest number of health challenges possible, in the most efficient way. Read more

Leading in an Era of Uncertainty: A Campaign Approach to Strategic Change

Source: Bigstock

Contributors: Jason C. Pradarelli, MD, MS, Carey H. Gallagher, and Jennifer Tomasik, SM, FACHE


A health system CEO recently shared with us: "It feels like we're trying to steer a ship through dense fog. We see icebergs ahead in new and potential policy, regulatory, payment model and other changes, but we can't see their exact location or how big they'll be." The Campaign Approach to Change facilitates successful strategy implementation by partnering upstream with people to simultaneously shape strategy while driving change. Read more

Wharton Around the Globe: Wharton Global Health Volunteers (WGHV) Supports Innovative Healthcare Start-Ups from Peru to the Philippines


Contributor: Christian DiGiacomo, WG’25


In the fall of 2024, WGHV partnered with four client organizations across the globe to solve some of their most impactful business problems - CMMB Peru (maternal and child health in Peru), Zoie Health (women’s health clinic in South Africa), Almouneer (digital diabetes care in Egypt), and MedsGo (digital pharmacy services in the Philippines). Read more

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Disclaimer: The opinions expressed within are those of the authors and editors of the articles and do not necessarily reflect the views, opinions, positions or strategies of the Wharton School and/or the University of Pennsylvania, and/or their respective organizations. Publication in this e-magazine should not be considered an endorsement. The Wharton Healthcare Quarterly and WHCMAA make no representations as to accuracy, completeness, currentness, suitability, or validity of any information in this e-magazine and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use.