December 13, 2018
What Makes a Quality Resort Management Company?

The question posed by the title of this article can be answered in one word - service.

Service is the key ingredient that binds everyone in the hospitality industry; from the front desk to management companies to boards of directors. In the hospitality industry "service" is the gold standard for making a resort stay memorable. In that same regard, a quality management company is one that provides service that exceeds the needs of a resort.  However, service is much more than the friendly face that greets the customer or the warm voice that answers the phone.  Quality service comprises all the items that a customer doesn't see.

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National Hospitality Group, a leading provider of sales and management services in the Vacation Ownership Industry, announced today the launch of a new corporate identity and name-Capital Vacations.  This launch is the unification of three renowned brands, SPM Resorts, Defender Resorts and Capital Resorts, under one name.


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C.A.R.E., the Cooperative Association of Resort Exchangers, is preparing to launch registration in January for their 2019 Conference to be held at the Westin Indianapolis in Indiana from May 4-7. All industry professionals are encouraged to attend and while members receive preferred registration rates, all registration rates are very affordable and budget friendly, for those that may be interested in attending to see what C.A.R.E. is all about. committee.

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Correction -  Last week's Resort Trades Weekly failed to mention the author, Bill Ryczek, wrote the Featured Article, " ESJ Towers Survives Hurricane Maria ." Our gratitude goes out to Bill Ryczek, author of Colebrook Chronicles
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