May 16, 2019
The Impact of Travel on the California Economy
Detailed statewide travel impact estimates for California from 2010 to 2018.
These economic impacts are based on "statewide visitor trips," which are defined as trips taken by individuals who stay overnight away from home, or travel more than 50 miles one way on a non-routine trip. This definition of a visitor is derived from the California Tourism Marketing Act. Some destinations in California calculate visitation and economic impacts using different definitions of visitors and different data-gathering methods, so figures may not match.
  • Direct travel-related spending in California totaled $140.6 billion in 2018, a 5.4 percent increase from the previous year.
  • Direct travel-generated employment neared 1.2 million, a 1.7 percent increase over 2017.
  • Travel-generated tax revenue topped $11.8 billion.
  • Room demand increased by 2.0 percent.
  • Visitor arrivals on domestic flights increased by 7.3 percent.
  • $6 out of $10 spent at local visitor destinations were attributable to residents of other states and countries.
  • The GDP of the California travel industry was $79 billion in 2018, which represents about 2.5 percent of the total GDP of the state.

Are you protected?
It has been several years since I’ve working in the sales trenches, pitching business and closing group event contracts. Getting the sale was one thing; getting the terms and conditions of the sale correct was quite another!

Just recently, I had an opportunity to sit down with Lisa Sommer Devlin, an attorney who specializes in the hospitality industry.
My goal was to get her thoughts on the legal ‘what counts factors’ for hotel sales professionals. The following interview offers some foundational tips on contract law and it is essential that all salespersons understand this information.Why should you have an attorney review your group contracts?

The simplest answer is the adage that ‘an ounce of prevention is worth a pound of cure’. It is far cheaper to have your attorney spend an hour or two reviewing your contract before it is signed than it is to have your attorney spend many hours and thousands of dollars litigating over the contract when a dispute arises after it is signed.

Managing the Performance of Retirement-Age Employees

Statistics show that more employees are choosing to retire later in life. There are many reasons, financial needs, job satisfaction, being lonely, etc. Employers may observe a “slowing down” of older employees and want to question the employee’s intention to stay employed.
However, the wiser course of action is to stay focused on job performance concerns.

Employers should review all employees’ performances consistently, especially in terms of productivity and attendance.  If an older employee mentions a physical condition that may be causing performance issues, another issue comes into play. Aging is not a disability, but there may be medical conditions as a result of the aging process that may require accommodation on the part of the employer. At this point the employer and employee need to discuss to discuss alternatives for both parties.

It is crucial that an employer defines specific job performance issues, rather than using phrases like “slowing down”. This term may be offensive to the employee and may raise the question of age discrimination. Workers over age 40 are protected from discrimination by federal and state law. The employer should detail specific job performance issues and offer solutions.

Disciplinary action taken in such situations should be absolutely consistent with company policy and the management of all employees. Following up on performance discussions of any kind is a necessity for improving the performance of all employees, not just older workers. Good communication and positive reinforcement can improve the employee’s performance dramatically.

Experienced employees are a valuable asset to any enterprise. Take advantage of the expertise that older employees can offer their co-workers. Everyone will benefit.

CLIA Lodging Members can call the FREE CLIA Helpline about Human Resource and other questions at 916.925.2915.
Free Mattress Recycling Program
The Mattress Recycling Council (MRC) introduces its Commercial Volume Pickup (CVP) program.

The program is designed to provide no-cost transportation and recycling to retailers, hotels, educational institutions and universities that have at least 100 mattresses to recycle with the Bye Bye Mattress Program .

“By making it easier for these types of businesses to use the Bye Bye Mattress Program, we are diverting more mattresses from California landfills and working towards meeting statewide recycling goals” said Broussard. “We have already received positive feedback from businesses interested in getting involved.”
To receive these services, eligible entities must have at least 100 units to recycle (or partner with others in their community to reach this minimum), agree to the CVP Program’s guidelines and be able to accommodate a 53-foot trailer for loading collected units. Mattress retailers must also be compliant with California’s Mattress Recovery & Recycling Act which includes collecting and remitting the mattress recycling fee and maintaining a valid registration with MRC.

Since MRC’s Bye Bye Mattress Program began in California, nearly 4 million mattresses have been recycled. Annually, about one third of the units collected originate from retailers, hotels, universities and other institutions.

“California businesses with smaller volumes of mattresses can still receive no-cost recycling at MRC-contracted recyclers located throughout the state,” said Justine Fallon, MRC’s Operations Director. “We encourage all eligible participants to contact us to see how we can help.”

If you are interested in recycling with MRC’s Bye Bye Mattress Program in California or have questions about the Commercial Volume Pickup Program services, contact Joy Broussard at or visit .
Get Your Free Human Trafficking Certification

Inhospitable to Human Trafficking: Training Workshop

These FREE workshops will empower you to make a difference in the lives of those who are exploited by equipping you with best practices to identify and report suspected trafficking incidents, prevent trafficking, and increase hotel safety. You will learn how to protect your hotel from legal risks, security risks, and reputational risks. You will also learn how to use BEST’s online training program to train all staff at your properties and discover ways to build upon your existing human trafficking training tools.

Who Should Attend: frontline supervisors and department managers, hotel owners and general managers

SB 970 was signed into law by Governor Brown. It requires Human Trafficking awareness and education for all hotel employees that may come into contact or interact with possible victims of Human Trafficking. Employees must complete this by January 1, 2020.

All attendees will receive a certification of completion by BEST at the end of the workshop.

Light Refreshments Provided
Wednesday June 12, 2018
4:00 – 6:00 p.m.
Holiday Inn Express Hotel & Suites
66 Airport Access Road
Oakland, CA 94603

Thursday June 13, 2018
4:00 – 6:00 p.m.
Holiday Inn Express & Suites Cal-Expo Sacramento
2224 Auburn Blvd
Sacramento, CA 95821

Sponsorship Opportunities: Contact Chris Middleton 925.478.0929
We Appreciate Our CLIA Sponsors
Click icon to hear Glenn's latest informative and entertaining podcast!
(916) 925-2915
1017 L Street #527
Sacramento, CA 95814-3805