My Vision

The DICE and IPtelX Difference: Unwavering Support in the World of Security

I recently participated in a panel discussion about choosing the right provider. While various factors come into play, support emerged as a key differentiator. In my own personal experience in selecting a company (outside of the security industry), the responsiveness during the sales process left a lasting impression. If a company struggles to provide adequate support during the initial sales interaction, can you realistically expect better treatment once you become a customer? This experience solidified my belief that strong support throughout the entire buying journey, not just after the sale, is essential when evaluating potential partners.

In today's ever-evolving technological landscape, choosing the right partner goes beyond features and functionalities. At DICE and IPtelX, we understand that exceptional support is the cornerstone of a successful collaboration.

Here's why we take pride in being your unwavering partner, every step of the way.

24/7 Support, Always There When You Need Us

Unlike some competitors who leave you hanging when issues arise, DICE Corporation offers comprehensive support around the clock. No matter the time of day or night, our dedicated team is readily available to answer your questions and address any concerns you may have. Whether it's a quick phone call at 3 AM or a detailed ticket submitted through our user-friendly system, we're here to ensure your operations run smoothly.

Knowledge at Your Fingertips

Beyond immediate assistance, we empower you with a vast online knowledge base. Our comprehensive Wiki serves as a one-stop shop for troubleshooting guides, FAQs, and in-depth documentation. This readily available information allows you to find answers independently and empowers you to become a self-sufficient user.

Specialized Support for Every Need

We recognize that every client has unique needs. That's why we offer dedicated support departments for Matrix software, infrastructure services, and communication services. Each team is comprised of highly skilled professionals who possess deep-seated knowledge within their specific domain. This specialized framework ensures you receive the most accurate and efficient assistance, addressing your specific challenges head-on.

Beyond Support: Dedicated Account Management

We believe in building strong, long-lasting relationships with our clients. That's why we assign dedicated account managers who act as your trusted advisors within DICE Corporation. Your account manager will be your central point of contact, providing ongoing support, anticipating your needs, and ensuring you're maximizing the value you receive from our solutions.

A Clear Distinction

We understand that some competitors have fallen short in delivering exceptional support, leaving their customers frustrated and disillusioned. At DICE Corporation, we take support very seriously. It's a core value that defines who we are. We are committed to providing you with the resources, expertise, and responsiveness you deserve. When you partner with DICE, you gain a reliable partner who will be there for you, every step of the way.

As your trusted partner, let's build a future of success together.

-Avi Lupo, Co-president

We Solve An Industry Wide Problem

Are your clients not answering voice alarm calls from the central station because they are marked as spam on their cell phones?

We are excited because this is a game changer and solution for your company and the entire industry.

This innovative and revolutionary technology for voice alarm calls, we call Dealer Branding, solves a major pain point for alarm companies: unanswered calls to the contact list due to showing up as spam on wireless phones.

The Result

In the last few years, wireless companies have had the calls appear as spam on caller ID. Without being able to cancel an alarm, this has caused serious problems, especially unneeded dispatches to PSAPs. The result has been more false dispatches, giving the industry a “black eye” and a bad reputation. 

IPtelX's Dealer Branding displays the dealer’s name. Along with the name, the branding will also appear as “Alarm Emergency Call,” or a similar type of alarm message, urging the user to answer.

Logo and Event Type

Beyond displaying the dealer’s name, IPtelX is taking its new Dealer Branding to the next level in two more phases that will be coming soon. For the second phase, IPtelX will be providing its clients a significant advantage by going beyond what the other carriers can provide by also displaying the dealer logo. For the third phase, end users will also see the type of alarm (intrusion, fire, PERS, etc.). With this technology, end users receiving the call will have all the needed information to know that it is not a spam call. 

Works with Any PBX and Monitoring Station The good news is that this service works seamlessly with any PBX system and any monitoring station.

We are committed to staying ahead of the curve and providing you with the latest communication technologies. Dealer Branding will give our clients a clear advantage as well as other benefits, which is why IPtelX has become the leading choice in the industry for alarm company phone services in the US and Canada.

Call Today for Info on Dealer Branding

800-786-3423 or 989-891-2800

We Solve Another Industry Wide Problem

Are you experiencing lost and broken alarm signals into the central station as signal routing changes from POTS to VOIP?

Tired of lost or broken alarm signals plaguing your central station and affecting dealers, and customers? DICE and IPtelX, our sister company, offer the industry-leading solution to eliminate these communication errors.



Here's why we're the best choice:

·       Fixes What Others Can't: Our powerful system identifies and resolves issues that leave others behind.

·       Works Across the Board: Perfect for any central station and any automation software.

·       Millions Trust Us: IPtelX, a licensed telecom carrier in the U.S. and Canada, is servicing 10 million satisfied subscribers and growing fast as well.

A Seamless Transition from Outdated POTS Lines

Not only have we eliminated lost and broken alarm signal communication errors, but we have also saved central stations money on telecom communication costs and much more. Plus, we offer a seamless transition away from outdated POTS lines.

Contact us to learn how easily you can integrate our solution and finally say goodbye to signal problems and the POTS Sunset.

Call Today for Info on The IPTelX Solution

800-786-3423 or 989-891-2800

Our "Wiki" Documentation Center

Is Open and Available

If you would like to explore more information on The New DICE, our "Wiki" Documentation Center is now available whether or not you are a DICE customer. This is great way to learn more information on the products and services we offer. And when you are ready, contact us for a demo.

This is just one part of our complete, 24/7 support system. Check out the DICE Documentation Center here!

There´s Still Time but Hurry!

Canadian Central Stations: Don't Get Left Behind!

DICE offers the only ULC compliant data center in the US, perfect for stations serving both Canada and the US!

By 2025, Canadian rules require central stations to have backups in separate locations. Building your own is expensive.

DICE's solution: Host your system in our secure, ULC compliant data center. Plus, enjoy other benefits like reduced costs and easy management.

Don't wait! Call DICE today to secure your spot and be ready.

Call Today

800-786-3423 or 989-891-2800

Where Was Avi?

At ESX in Louisville

Great being at ESX Security Convention in Louisville. It was another successful industry event. The New Dice showcased innovative solutions for common industry challenges. Congratulations to the new ESA board members!

Meet with Avi at These Great Events Through December 2024

Let's meet! There are still more events I will be attending through December.

• GSX in Orlando, Florida - September 23-25
• TMA Annual Meeting in St. Thomas, US Virgin Islands - October 5-9
• TBFA Convention & Trade SHow in South Shore, Texas - October 16-18
• Security Canada Central in Toronto, Ontario - October 23-24
• TMA OPSTech in Statesville, NC - November 10-13
• ISC East in NYC - November 19-21
• CAA Winter Convention in San Francisco - December 4-7

As we approach each show, we will send reminders with more information. There are a lot of exciting things already in place and planned for the future at the New DICE that I would like to personally share. You can email me at avi.lupo@dicecorp.com or call 857-257-9000 to schedule a day and time at each event.

If you won't be attending, Zoom is a great way to meet me without having to travel. You can see a demo of Matrix Interactive Video, learn more about all that the New DICE can offer, and much more.

Hope to see you soon either in person or on a Zoom call! 

-Avi

Missed an Issue of the DICE Monitor? No Problem!

We have now added the list of previously published DICE Monitor e-newsletters on our website. If you mssed an issue and want to learn more about our product, services, and vision for the future, go to

Previous Issues of The DICE Monitor

Contact Us for a No Obligation Demo

Contact us for a no obligation demo in the comfort of your office or anywhere online and let us show you how you can be satisfied and prepared for the future in your central station.

Call Today

800-786-3423 or 989-891-2800

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