My Vision

Soaring in the First Half of 2024 with a Focus on Advanced Monitoring Solutions

We’ve seen tremendous growth in the first half of 2024, and it’s all thanks to our unwavering focus on innovation and our dedication to serving the evolving needs of the professional monitoring industry. We’re committed to providing you with the most advanced and user-friendly monitoring solutions available.

We’ve been laser-focused on our core mission-critical automation monitoring platform, and it’s paying off. Our latest innovation, Presence Awareness, is a game-changer. It allows you to transform any camera or IoT device into an alarm sensor within designated “areas of interest.” This is one of the ways that makes DICE the perfect solution for today’s third party and full service central stations, as well as end user command centers.

The advancements don’t stop there. Our talented in-house development team is constantly pushing boundaries by incorporating more AI into our dynamic workflow engines. This not only reduces the need for human interaction within monitoring centers but also strengthens our commitment to AVS-01 public safety reporting through intelligent automation.

We’re also seeing a surge in product integrations thanks to our robust APIs (Application Programming Interface). Our open platform allows seamless connections with a wide range of vendors, including video, IoT, and AI providers. This collaborative approach gives integrators a unified and powerful integration installation for being monitored.

As one of the few open platforms in the market, DICE is paving the way for a more connected, efficient, and unified future for the security industry.

Everyone at DICE is passionate about the work we do. The rapid shift towards advanced technologies is an exciting challenge, and we’re perfectly positioned to lead the way. Our focus on innovation, combined with the limited competition in these areas, has generated significant interest in our solutions.

We believe we’re shaping the future of professional monitoring, and it’s incredibly rewarding to be at the forefront of this progress.

As Al Jolson used to say, "You ain’t seen nothing yet."

-Avi Lupo, Co-president

DICE: The Most Stable Monitoring Automation Company and Platform in the Industry

The Heart of DICE: Our People

At DICE, we believe our greatest strength lies not in technology alone, but in the talented and dedicated individuals who bring it to life. As a family-oriented company, we prioritize teamwork, collaboration, and mutual support

Unlike many companies, we boast an incredibly low turnover rate, with some team members even celebrating a remarkable 30 years with DICE! This longevity fosters a deep understanding of our products and a shared commitment to excellence.

We take pride in our in-house development team. This means that all the innovative solutions you rely on are conceived, designed, and built right here at DICE. This allows for seamless collaboration and ensures a deep understanding of our customers' needs.

Our team isn't just skilled, they're passionate. They genuinely enjoy the work they do, finding satisfaction in creating solutions and providing support that empowers professional monitoring businesses. The culture of the company is like a family. This dedication translates into a relentless pursuit of improvement, ensuring our products remain at the forefront of the industry.

Behind the power and efficiency of DICE solutions, are the incredible people. They are the heart of DICE, and their commitment is one of the ways that truly sets us apart.

Call Today

800-786-3423 or 989-891-2800

Invest in a Partnership that Supports You

The security industry thrives on innovation, but the best technology is only as good as the support behind it. At DICE, exceptional support is the foundation for a successful, long-term partnership.

Here's what sets us apart when it comes to keeping you up and running:

Always Available, Always Responsive

Unlike some competitors who leave you scrambling during emergencies, DICE offers 24/7 support. Our dedicated team is on standby, ready to answer your questions and address concerns – no matter the time of day or night. A quick phone call or a detailed online ticket – we're here to ensure your operations never miss a beat.

Empowering You with Knowledge

We believe in empowering our partners. That's why we offer an open Wiki, our comprehensive online knowledge base, troubleshooting guides, FAQs, and in-depth documentation. This readily available information allows you to find solutions independently, fostering self-sufficiency and maximizing your use of our products.

Specialized Expertise for Your Specific Needs

We recognize a one-size-fits-all approach doesn't work. That's why we have dedicated support teams for Matrix software, infrastructure services, and communication services. Each team is comprised of highly skilled professionals with deep knowledge in their specific domain. This ensures you receive the most accurate and efficient assistance, addressing your unique challenges head-on.

A Dedicated Partner, Not Just a Vendor

Building strong, lasting relationships is core to our philosophy. That's why you'll have a dedicated account manager – your trusted advisor within DICE. They'll be your central point of contact, providing ongoing support, anticipating your needs, and ensuring you get the most value from our solutions.

The security landscape might always be changing, but with DICE as your partner, you'll have a constant source of expert support and unwavering commitment to your success. Let's face challenges together – don't just choose a product, choose a partner.

Call Today

800-786-3423 or 989-891-2800

Unlock Growth with Matrix

The Open Platform Powering Your Monitoring Business

In today's dynamic security landscape, staying ahead of the curve requires flexibility and adaptability. DICE has built our Matrix platform with an open architecture. This means you're not limited to working with a select group of vendors or specific product types.

You'll have seamless integration and limitless possibilities with a vast array of solutions, including video cameras and systems, access control, PERS, fire and much more. From intrusion detection to smart home devices, the possibilities are endless with DICE's open platform.

Open Platform: No Waiting for API Integration

Gone are the days of waiting for vendors to develop API integrations. DICE boasts a robust library of pre-built APIs, covering a wide range of devices and functionalities. This allows you to quickly and seamlessly integrate the solutions your clients need, without delays.

Boost Your RMR and a Wide Range of Service Offerings

The open platform empowers you to expand your service offerings and attract new clients. By integrating diverse solutions, you can create customized packages that cater to specific needs. This not only enhances customer satisfaction but also opens the doors to new services and increased RMR (Recurring Monthly Revenue).

Embrace Growth with Confidence

DICE's open platform is designed to empower your business to grow. With limitless integration options and readily available APIs, you can confidently expand your service offerings, attract new clients, and solidify your position as a leading provider of comprehensive security monitoring solutions.

Ready to unlock the power of our open platform? Contact us today and see how DICE can help your business thrive!

Call Today

800-786-3423 or 989-891-2800

Are You Frustrated with Your Current Automation Monitoring Platform?

Feeling limited by outdated features and a lack of support? You're not alone. The security industry has undergone significant changes in recent years, with many providers falling behind or even disappearing through acquisitions.

DICE Corporation, now known as the New DICE, has been a leader in the industry for over 35 years. We're not just a software company – we're also an infrastructure company and a communications provider. This unique combination sets us apart and empowers you to grow your business.

Why Choose DICE Matrix?

Outpace the Competition with a Unified Hybrid Platform

Matrix is a powerful, unified enterprise platform that goes beyond basic automation. It's a comprehensive hybrid solution designed to handle alarms, video, access control, IoT, PERS, and much more – all in one place. Eliminate the need for separate video systems and streamline your operations with a single, unified platform.

Future-Proof Flexibility

Our cloud-based and browser-based platform offers unmatched flexibility. It integrates seamlessly with virtually any video product, audio product, and all alarm products on the market. This ensures you're not locked into a specific vendor and allows you to adapt to future technologies.

Enhanced Service Offerings

Expand your service portfolio with features like integrated audio verification, interactive video monitoring, and remote services like virtual doorman.

Unparalleled Support

Our dedicated team provides 24/7 support, ensuring you always have someone to answer your questions and address concerns. We also offer experienced conversions from any automation software, making the transition to Matrix smooth and hassle-free.

Security & Reliability

Enjoy peace of mind with UL and ULC-compliant data centers. We provide receivers with the software, eliminating the need for additional purchases.

Matrix by DICE received the 2023 ESX Innovation Award for a reason. It's a rock-solid alarm event management platform with built-in video verification and industry-leading AI video detection capabilities.

Don't settle for outdated software and separate systems that hold you back. Grow with the unified power of Matrix by DICE.

Contact us today to see how we can empower your business!

Call Today

800-786-3423 or 989-891-2800

An Industry Wide Problem

Are keyholders not answering voice alarm calls from the central station because they are marked as spam on their cell phones?

Are your voice calls to keyholders going unanswered? In the last few years, wireless companies have had the calls appear as spam on caller ID. Without being able to cancel an alarm, this has caused serious problems, especially unneeded dispatches to PSAPs. The result has been more false dispatches, giving the industry a “black eye” and a bad reputation. 

We remove the spam problem. We remove the identity problem. We remove the issue of people not answering your phone calls.

An Industry Wide Solution!

Problem solved! We fix your spam problem. Now keyholders will answer your phone calls. The perfect solution for any central station and any automation monitoring software. 

Call Today

800-786-3423 or 989-891-2800

Cliff Dice Chosen as a 2024 Security Innovator Award Winner

Cliff DICE has been chosen as one of the 2024 security Innovator award winners by Securityinfowatch.com.

The honor is well deserved as Cliff has led the way in the new alarm industry with innovative technologies and patents.

He constantly pushes the boundaries of what is possible, and the multiple patents that the company has received are a testament to his commitment to innovation.

As a visionary, Cliff has predicted where the alarm industry will be going with technology and has been building the technology around those predictions and where we the alarm industry will be in two years, five years, 10 years, even in 15 years.

This is where he has brought DICE Corporation and has made it thrive. Instead of simply "listening" to customers and valuing their needs and suggestions, he also understands that true innovation often lies in uncovering latent desires and unmet expectations.

Cliff challenges the status quo, venturing beyond the familiar to develop products that address needs customers didn't know they had.

When it comes to “firsts” Cliff has been a leader. He was first to bring the industry a unified alarm software system with full accounting and the first to build a web portal into the automation system, in spite of the fact that the industry said no one would use the internet to access a security account.

As well, he was first to build a PBX into the automation system and the first to provide the call recording as part of the alarm history. He was also first to create contact ID alarm zones.

Take also for example, his pioneering work in interactive video. The new and patented features of this groundbreaking technology wasn't born from customer surveys. It emerged from his deep understanding of the industry, its limitations, and its future potential. He envisioned a need, a gap in the market, and dared to fill it with a solution that revolutionized the way security is approached.

One of his most groundbreaking innovations is the video arm and disarm feature. This feature allows users to arm and disarm their video security systems just like they would arm and disarm their alarm panels. This is a major step forward for the industry, and the possibilities are endless.

The Gatekeeper is a digital video alarm monitoring solution that prevents multiple and unnecessary video alarms from being received by the central station. This allows operators to focus on true alarms. By filtering out rampant video alarms and events not required by the central station, the Gatekeeper helps businesses save money. This is especially beneficial for cameras connected to cellular modems.

The Cybersecure Automated Network Management Tool is a game-changing technology that automates, streamlines, and manages on-site devices. It eliminates the complex, manual setup processes that plagued traditional systems by automatically mapping networks, registering devices (including cameras and alarms), and configuring them for secure VPN connections - all without the need for opening ports, punching firewall holes, or managing multiple tools.

There is much more that Cliff has brought to the industry in his 35 years. Cliff’s innovations are not just about staying ahead of the competition. They are also about making a real difference in the world of safety and security. His vision for the future, goes well beyond video, analytics, and artificial intelligence. It aims to revolutionize the entire monitoring ecosystem. He not only anticipates the needs of the industry, but translate them into groundbreaking solutions, and ultimately, empowers the industry to achieve security in ways they never imagined.

This is not just about receiving a patent. Cliff’s innovations and new technologies are opening new opportunities and new services that provide our industry growth.

Cliff Dice is an innovator who is shaping the future of the industry, and this is why he is being nominated for the Security Innovator Award.

You can read the article as it appeared in securityinfowatch.com here.

Meet with Avi at These Great Events Through December 2024

Let's meet! There are still more events I will be attending through December.

• GSX in Orlando, Florida - September 23-25
• TMA Annual Meeting in St. Thomas, US Virgin Islands - October 5-9
• TBFA Convention & Trade SHow in South Shore, Texas - October 16-18
• Security Canada Central in Toronto, Ontario - October 23-24
• TMA OPSTech in Statesville, NC - November 10-13
• ISC East in NYC - November 19-21
• CAA Winter Convention in San Francisco - December 4-7

As we approach each show, we will send reminders with more information. There are a lot of exciting things already in place and planned for the future at the New DICE that I would like to personally share. You can email me at avi.lupo@dicecorp.com or call 857-257-9000 to schedule a day and time at each event.

If you won't be attending, Zoom is a great way to meet me without having to travel. You can see a demo of Matrix Interactive Video, learn more about all that the New DICE can offer, and much more.

Hope to see you soon either in person or on a Zoom call! 

-Avi

Missed an Issue of the DICE Monitor? No Problem!

We have now added the list of previously published DICE Monitor e-newsletters on our website. If you mssed an issue and want to learn more about our product, services, and vision for the future, go to

Previous Issues of The DICE Monitor

Contact Us for a No Obligation Demo

Contact us for a no obligation demo in the comfort of your office or anywhere online and let us show you how you can be satisfied and prepared for the future in your central station.

Call Today

800-786-3423 or 989-891-2800

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