Katie “Kat” Dickerson recently relocated here from Oklahoma to be near her sister. Within a year she had three titles: homeless management information system administrator, fundraising assistant, and shift coordinator. While she is no longer a shift coordinator, she continues to mingle with the residents.

“I feel great when I can brighten someone’s day with a smile or a joke. I let them know somebody still cares.”

She said her proudest, most terrifying moment, was when she saved the life of a resident who had collapsed. Her quick action, training, and calm demeanor guided her as she forced her way into a bathroom stall and performed CPR until EMTs arrived.

“It’s the most rewarding job of my life,” she said. “It makes me feel good inside. You need a thick skin and a big heart. This is people’s lives, not an account.”