iMPROve Health Quarterly

Fall 2024

iMPROve Health Recognized as a Best Place to Work in Healthcare for the 5th Time


For the fifth time in the past six years, iMPROve Health has been named one of Modern Healthcare's Best Places to Work in Healthcare! This prestigious recognition highlights our commitment to creating a positive, supportive, and inclusive work environment for our team members.


On October 10, Modern Healthcare magazine announced that iMPROve Health was the 31st-ranked vendor/supplier on their list of the top 75 in the country at their 2024 Best Places to Work in Healthcare Awards Gala in Nashville, TN.


We’re thrilled to be among the top companies recognized this year. iMPROve Health’s President and CEO, Leland Babitch, MD, along with Chief Operating Officer May Leonard, Chief Administrative Officer Roger Panella, Director of IT Bessie Tetteh, Director of Quality Initiatives Tesia Looper, and other team members Christa Bernard, Tori Heuber, Jennifer Ross, and Kristian Trajkovski, attended the gala to accept this year’s award. Read more.

Celebrating Healthcare Excellence: Michigan's Governor’s Award of Excellence Ceremony Honors Quality Improvement Leaders

On September 12, 2024, iMPROve Health and the Michigan Health and Hospital Association (MHA) Keystone Center held the Governor’s Award of Excellence Awards Ceremony. During the ceremony, attendees heard from Dr. Natasha Bagdasarian, Chief Medical Executive for the State of Michigan, Leland Babitch, Chief Executive Officer of iMPROve Health, and Sarah Scranton, Vice President, Safety & Quality MHA and Executive Director of MHA Keystone Center. Dr. Reneé Branch Canady, Chief Executive Officer of the Michigan Public Health Institute, provided our keynote focused on health equity and ensuring “room at the table.”



We also had the opportunity to hear from some of our top performers. These organizations provided “Case Studies in Excellence” with insights into how they made great strides in quality improvement throughout the Governor’s Award of Excellence program. Read more.

iMPROve Health: A National Force for Health Care Quality Improvement

As a new member of Civitas Networks for Health, iMPROve Health is bringing expertise and passion for health care quality improvement to our growing national network. With a history of pioneering innovative health care solutions and a commitment to advancing patient safety and care outcomes in Michigan, iMPROve Health is a valuable addition to Civitas’ collaborative community. Read our Civitas Networks for Health new member spotlight.

EMBRACE Project: Enhancing Cancer Screening Through Community Collaboration

The EMBRACE project, launched by iMPROve Health and funded by the Michigan Department of Health & Human Services (MDHHS), aimed to enhance the early detection of breast and cervical cancers, particularly in populations facing health disparities. From October 2023 to September 2024, the project brought together healthcare providers across Michigan to improve cancer screening and treatment pathways.


EMBRACE engaged 31 healthcare providers through 18 interactive sessions, covering critical topics such as equity in healthcare, cultural competency, and maximizing technology to improve cancer screenings. The sessions also emphasized the unique barriers many communities face, such as distrust of the healthcare system and lack of access to resources. Expert speakers provided education on evidence-based strategies and offered tailored tools to participants. Read more.

Addressing Social Isolation in Older Adults: A Pharmacy-Based Initiative Making a Lasting Impact

The Addressing Social Isolation in Older Adults through Pharmacies project, funded by a Michigan Health Endowment Fund's Healthy Aging Grant, was implemented from December 2021 to July 2024. It aimed to reduce social isolation and loneliness (SIL) in adults 60 and older by educating pharmacists on these issues and providing direct access to resources and services for at-risk individuals.


The project set an ambitious goal of screening 420 patients across 13 pharmacies. By the end, eight pharmacies remained active, screening 342 patients—an impressive 43 screenings per pharmacy. Initially, many older adults declined screenings, particularly those who felt less isolated after the pandemic. To address this, the project introduced outreach brochures targeting older adults receiving home medication deliveries. This adjustment led to a 220% increase in screenings after 1,173 brochures were distributed. Read more.

I am iMPROving Health


With a career deeply rooted in Long Term Care, Charlene Kawchak-Belitsky is a dedicated professional who has served in various nursing and administrative roles, always driven by a passion for elderly care. As a young nurse, Charlene quickly realized that caring for the elderly was not just a job but a calling. As she looks forward, she strives to maintain her independence while reflecting on a career that continues to impact others.


At iMPROve Health, her role as the managing director of IDR/IIDR services indirectly supports healthcare recipients, focusing on quality care and managing healthcare costs through State and Federal IDR efforts. Her contributions have a lasting effect on improving healthcare systems. Having served in various roles at iMPROve Health for over 15 years, Charlene is a testament to our mission, vision, values, and commitment to our people.


Outside of work, Charlene finds joy in spending time with her 12 grandchildren, playing pickleball, practicing Pilates, and serving her community through her church board. Her life is as active and purposeful as her career!

iMPROve Health honors our veterans today and every day 🇺🇸 This Veterans Day, we’re proud to highlight the dedicated work of our Medical Review Services team, whose expert medical reviewers play a crucial role in improving the lives of veterans. Thank you for your service and for the care you continue to provide!

In the News

Join Our Team!

We have multiple staff positions available:


Program Manager, Federal IDRE | Long Term Services & Support Nurse | IT Systems Administrator (Hybrid)


View other open positions on our Careers page.


We are also seeking peer reviewers in these physician specialties:


  • Allergy/Immunology
  • Cardiology
  • Cardiothoracic Surgery
  • Interventional Radiology
  • Neurology
  • Neurosurgeon
  • Neurovascular Surgeon
  • Pediatric Endocrinology
  • Psychiatrist
  • Vascular Surgeon
Peer Reviewer Opportunities
Twitter  Youtube  Facebook  Linkedin  

iMPROve Health, 625 Kenmoor Ave SE, Suite 350, PMB 47995, Grand Rapids, MI 49546-2395

248-465-7300 |  www.improve.health


Copyright © 2023. All Rights Reserved.